Customer Service Insurance

A TUL KUMAR PANDAY

Mobile: +91-844*******

Email ID: ************@*****.***

OBJECTIVE: - To achieve higher career growth and to utilize my communication skill with my

technical knowledge and to provide excellent customer service.

PROFESSIONAL EXPERIENCE:-

Industry Focus : Collection

Relocation : Any suitable and convenient place

Education : Graduate

Work Experience : More Then 4.5 yrs.

Experience (Area) : Insurance and Banking Sector

CTC : Negotiable

Notice Period : 15 Days

References : As need for you.

SIX month Diploma in CIC computer operating from IGNOU .

Completed Training of Debts Recovery from Indian Institute of Banking and Finance (IIIBF)

RBI Training (90 hours).

EXPERIENCE

I. Presently working with Net-Ambit Info India Pvt. Ltd. as a Se. Tele Caller Executive.( Insurance

Collection Department) ( 15Feb.11 to Till Date)

II. Experienced with Incredible Management Services Pvt. Ltd. (IMS). The Royal Bank of Scotland

N.V. (RBS Bank) Credit Card Collection Department) as a Tele Caller Executive. ( 25Dec.09 to 07

Feb.11)

III. Experienced with AOK-IN HOUSE PVT. LTD. (ABN- AMRO Credit Card Collection

Department) as a Tele Caller Executive. (1Nov.08 to 24 Dec.09)

IV. Experienced with ATS SERVICES PVT. LTD. (Citibank Collection Department) as a Tele Caller

Executive. (1 May 08 to 31Oct08)

PERSONAL PROFILE

A young, dynamic team player with proven capacity of working under high pressure.

Working Areas

Customer Focused- Customer service professional with strong out-bound call center experience

for Insurance and credit card products. Diplomatically resolve customer complaints and diffuse

tension to ensure customer retention.

Net-Ambit Info India Pvt. Ltd. (15Feb.11 to Till Date)

1. Handle 0 and 1Bkt. with all insurance policies which are lapses.

2. Use software- Easy Dial and CRM with application MS-Office.

3. Conformed to customers where they deposited there policy premium amount (IN-FORCE).

4. Contact to branch to verify policy status.

5. E-mail to customer for policy related problem solving regulation.

6. NC cases trace by different applications and Identifying Accounts for Skip tracking

Team (STU) members.

7. Daily Net/Gross reporting to the Respective Managers.

8. Plan for Gaps in Productivity Hours. (Calls, Contacts, PTP).

9. Solve customer’s problem with IRDA guidelines.

10. Also achieves 4 times Best Performances and so many times for Attendance certificate.

Incredible Management Services Pvt. Ltd. (IMS) and AOK-IN HOUSE PVT. LTD. (1st Nov.08 to 07

Feb.11)

1. Handle 30 & 90 Bkt. RBS Bank Credit Card collection.

2. Use software -VISION PLUS and application MS-Office.

I have always achieved targets, which is given by my Respective Managers.

3.

Identifying Accounts for Skip tracking Team (STU).

4.

Coordinate with the Agency for deposition of Payments.

5.

Manage with Flexi Team.

6.

Updating and disposition codes (Feedback) in Vision Plus and Excel.

7.

ATS SERVICES PVT. LTD. (1 May 08 to 31Oct08)

1. Handle Personal lone and Auto Lone collection.

2. Customer dealing face to face.

PERSONAL PROFILE:

• : 1st April,1983

Date of Birth

• Father’s Name : Mr. Awadhesh Pratap Pandey

• Marital Status : Married

• Language known : English and Hindi

• Hobbes : Reading Books, Watching movies, and Surfing.

• : A-172, First floor, G D Colony,

Address

Mayur Vihar Phase III

New Delhi 110096

Declaration

I hereby, declare that all the details furnished above are true to the best of my knowledge and I

can produce the entire original document on demand of you or your organization.

Place: Delhi

Date:

Signature

(ATUL KUMAR PANDAY)

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