Customer Service Representative
Resume:
Diana N Sanders
Lawrenceville, GA 30044
*******.*******@*****.***
OBJECTIVE
• Dedicated, service-focused professional seeking to transition into counseling.
• Highly motivated to launch a career in counseling future goals include education leading to Masters of Science in Professional Counseling and, ultimately, Professional Counseling license.
• Reliable worker with the ability to learn new concepts and skills quickly.
• Backed by a solid work history, reputation as a team player and passion for helping others.
• Background includes experience caring for dementia and Alzheimer’s residents.
WORK EXPERIENCE
Atlanta Network Technologies 11/11-Present
Customer Service Representative Roswell, GA
• Communicate with customers via phone and email.
• Process orders in a fast-paced environment.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Help customers navigate our website and place orders online.
• Work with internal departments to meet customer’s needs.
• Work with customers to resolve product returns, shipping inquiries and order status questions.
• Submit quotes for quantity and custom items.
Ryla 03/11-10/11
Customer Service - Team Lead Kennesaw, GA
• Supervised a staff of 8 CSR’s for an inbound call center.
• Provide technical support for trouble shooting customer inquires related to mobile applications
• Downloaded.
• Developed and implemented process improvement to streamline service functions and manage
• call volumes effectively.
• Trained personnel on internal systems, policies and procedures.
• Respond to complex and escalated inquiries.
Firethorn (Manpower) 12/09-03/11
Sr. Consumer Support Coordinator Atlanta, GA
• Supervised staff of 13 employees.
• Served as a Tier 2/Escalated contact support representative.
• Lead analyst and supervisor of IT helpdesk support staff.
• Handled internal and external inquiries and resolved issues in a timely manner.
Teletech 09/03-11/09
Assistant Trainer Greenville, SC
• Assisted in developing training curriculum for Customer Service department.
• Trained new customer service staff in departmental functions.
• Worked with departmental management to track staff progress and address additional training needs.
• Developed and administered tests to measure trainee progress and evaluate training effectiveness.
• Monitored CSR calls to improve service quality and efficiency.
Amethyst Arbor (Memory Lane) 11/02-08/02
Medical Tech/Lead Caregiver Peoria, AZ
• Provided activities of daily living for Alzheimer's residents.
• Took vital signs such as temperature, pulse, respiration, and blood pressure.
• Assisted residents with mobility problems.
• Provided conversation and companionship.
• Administered medication.
Arizona State Savings & Credit Union 01/2001-08/2001
Member Service Representative, Phoenix, AZ
• Managed various accounting transactions and reconciliation tasks.
• Provided account status data and handled phone inquiries.
• Educated customers about various bank products to up-sell.
• Trained and supervised new hires.
Medical Tech/Lead Caregiver 09/00- 08/01
Alterra Clare Bridge - Sun City West, AZ
• Trained new employees.
• Provided activities of daily living for Alzheimer's residents.
• Took vital signs such as temperature, pulse, respiration, and blood pressure.
• Assisted residents with mobility problems to move around.
• Administered medication.
• Provided conversation and companionship.
• Assisted with hygiene.
• Performed light housekeeping.
• Coordinated stimulating activities for residents.
AFFILIATIONSAFFILIATIONS
• Volunteer Sunday School Teacher, Chosen Youth Ministries, Fresh Start Church, Duluth, GA
EDUCATION
Western International University, Phoenix, AZ 4/2011
B.A. Behavioral Science
Grand Canyon University, Phoenix, AZ Ant. Graduation 5/2014
M.S. Professional Counseling
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