Customer Service Training

**** **** **** ● El Paso, Texas ***** ● 915-***-**** ● *****.**********@*****.***

Sarah Delatorre

Objective

To obtain a meaningful and challenging position that enables me to utilize my training, leadership, responsibility, and organizational skills for improving the effectiveness of operations and work environment.

Skills

• Micro Soft Software

• Type 67 wpm

• Customer Service

• Excellent Written Communication

• Able to Speak/Write German and Turkish

• Problem Solving

• Team Player

Experience

Dr. Travis Housler May 2013-September 2013

Dental Assistance El paso, Texas

• Prepare patient, sterilize or disinfect instruments, set up instrument trays, prepare materials, or assist dentist during dental procedures.

• Expose dental diagnostic x-rays.

• Record treatment information in patient records.

• Provide postoperative instructions prescribed by dentist.

• Assist dentist in management of medical or dental emergencies.

• Take and record medical and dental histories and vital signs of patients.

• Instruct patients in oral hygiene and plaque control programs.

• Order and monitor dental supplies and equipment inventory.

• Clean and polish removable appliances.

• Make preliminary impressions for study casts and occlusal registrations for mounting study casts.

Dunkin Donuts March 2013- April 2013

Cashier Fort Bliss, Texas

• Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.

• Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.

• Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.

• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

• Balance receipts and payments in cash registers.

• Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.

• Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.

• Replenish foods at serving stations.

• Brew coffee and tea, and fill containers with requested beverages.

• Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.

AAFES The Exchange Sep 2012- Feb 2013

SR Store Associate Fort Bliss, Texas

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Assist customers by providing information and resolving their complaints.

• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

• Greet customers entering establishments.

• Answer customers' questions, and provide information on procedures or policies.

• Sell tickets and other items to customers.

• Process merchandise returns and exchanges.

• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.

• Stock shelves, and mark prices on shelves and items.

Yves Rocher July 2009 – February 2012

Salesperson Schweinfurt, Germany

• Organization of the training company,

• Inventory management and accounting,

• Economics,

• Advertising and make-up techniques for fotoshooting

• Presentation of merchandise,

• Customer consulting and assistance

• PC cash register with inventory management system

• Closing of cash accounts

• Ordering goods

• Solicitation,

Arcor January 2006 – July 2009

Salesperson/Call Center Schweinfurt, Germany

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

• Suggest and check alternate spellings, locations, and/or listing formats to customers lacking details or complete information.

• Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.

• Observe signal lights on switchboards, and dial or press buttons to make connections.

• Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.

• Provide assistance for customers with special billing requests.

• Calculate and quote charges for services such as long-distance connections.

• Monitor automated systems for placing collect calls and intervene for a callers needing assistance.

• Perform clerical duties such as typing, proofreading, and sorting mail.

• Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.

Education

Albert-Schweitzer-Hauptschule

Gratuated High school Diploma, GED 2006-2007, Schweinfurt, Germany

Ludwig-Erhard Schule, College Schweinfurt, Germany

Retail Merchant Training – Certification 2009-2012

GPA 3.66

Yves Rocher Beauty Center - Training Certification Schweinfurt, Germany

2009-2012

Vocational Training Center, College Schweinfurt, Germany

Sales/Retail Certification 2008-2009

Vocational Training Center, College Schweinfurt, Germany

Childcare 2007-2008

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