Project Manager Management

KENDALL GREEN

**** ********* ***** ? North Brunswick, NJ 08902 ? 732-***-**** ?

*****.*******@*****.***

PROJECT MANAGER

Applying people, problem-solving, and technical skills to improve

organizational performance

Perceptive, solutions-focused Project Manager with a MSA in Information

Systems and over 20 years' experience helping private enterprises and

military organizations assess operations, maximize technology resources,

and implement change to support objectives.

Wealth of experience across multiple industries including healthcare,

global Point of Sale, retail consumer products and the US Military. Ability

to communicate, build rapport, and create consensus at all levels of the

organization.

Profile & Key Offerings:

> Record of advancing stalled projects, driving complex systems

integration, and developing robust, high-quality systems that solve

business problems and provide business benefits.

> Experienced in all aspects of project management from needs assessment

through to scope definition, project planning, testing, scheduling,

execution and monitoring. More than 10 years' experience supporting

project teams in the definition and delivery of business-critical

systems.

> Characterized by clients and peers as an analytical, critical thinking

problem solver who brings practical solutions to various project

challenges.

Retail - POS Systems Expert ~ Strategic Technology Planning ~ Project

Management Methodologies ~ Third Party Resource Management ~ Requirements

Planning & Specification ~ Budget & Schedule Managment ~ Performance &

Scalability ~ Implementation and Deployment Methodology

PROFESSIONAL EXPERIENCE

I LOVE VELVET, New York, NY Apr 2012 -

Present

Project Manager

I Love Velvet Inc. is an innovative Mobile POS Solution, which encompasses

both hardware and software to help companies increase per revenue

transactions while increasing brand awareness and customer loyalty. Our

solution combines 2-D bar code, RFID, Debit, Credit and Pin and Chip into

an easy to use, easy to manage solution. We can easily integrate into

existing POS solutions to help mobilize them, integrate into back end

systems for real time inventory look-up, CRM data base integration.

. Accountable for the flawless execution and on-time delivery of complex

cross-functional projects.

. Collaborate with the respective project teams, maintain project status

and schedule, identify and intercept potential issues and/or

opportunities and ensure anticipated results.

. Provide technical and managerial oversight including project resource,

technical, schedule, risk, change, and communication management.

. Foster client relationships to encourage new and repeat business

opportunities in addition to establishing a strong business pipeline.

Notable Contributions:

. Negotiated a strategic partnership with offshore teams in Korea and

China ensuring the timely delivery team for delivery of devices to

clients.

. Serve as project manager on one of the company's largest accounts;

lead a $2M iPad project for Sears. Accountable for new hardware and

software implementations including: cost analysis, negotiation of

terms and conditions, project meetings, training plans, and

maintenance costs/agreements

. Established protocols, contributed to the development of a robust

project management infrastructure. Contributes to continuous

improvement effort by documenting processes and procedures,

eliminating non-value added activities, and participating in cross

functional teams

UNITED HEALTHCARE, Iselin, NJ Sep 2010 -

Apr 2012

Network Account Manager

Liaison between Providers and Physician contracting. Managed process

documents, developed work plans to improve Network deficiencies and

supported the physician contracting team by providing detailed analysis of

current spend and demographic layout.

. Strengthened the competitive proposal process for Large Medical

Groups.

. Interpreted contract intent to ensure accurate system loading, and to

monitor post loading claims accuracy.

. Informed senior management of issues and system constraints to ensure

that contract design is appropriate and manual intervention is

minimized to achieve the greatest cost benefit.

. Collaborated with the Contract Configuration dept. to establish

operational flows for complex reimbursement structures.

HUMANA, Jersey City, NJ Feb 2007 -

Aug 2010

Provider Relations Frontline Leader

Led the successful implementation of Medicare Advantage to a new area,

increased participation from 17% to 80%; coached, mentored and supervised 8

direct reports.

. Critical link and technical resource to all providers (doctors,

hospitals, ancillary providers) in a designated geographic area.

. Provided world-class education/training to provider partners by

working with medical affairs to resolve member service issues; work

with the claims processor to resolve claims issues; develop provider

relation's plans; and communicate fee schedules to providers.

ESPRIT, New York, NY Jan 2005 -

Aug 2006 Retail Systems Manager - North America

Worked collaboratively with leaders and managers across the enterprise,

including Business Support, Finance and other IS functions. Responsible for

internal IT including LAN/WAN, telecommunications, and PC support.

. Designed, developed, programmed and implemented systems to

specification.

. Responsible for store openings including network infrastructure,

hardware (IBM 4690), music, traffic counters, and installation.

. Implemented help desk (first line) for stores in the field.

. Developed and coordinated project plans for Merchandising, POS and

Sales Audit.

. Spearheaded the successful POS Rollout to 50 stores in Canada.

. Implemented Taxware software for all POS systems in North America.

. Implemented integrated electronic funds transfer and new credit

authorization for POS Systems.

TOMMY HILFIGER, Cranbury, NJ Nov 1999 -

Dec 2004

POS Supervisor

Managed vendor that provided first and second level assistance to all

stores, as well as supported corporate users with software or operational

issues related to areas of responsibility.

. Traveled throughout the United States tasked with ensuring the proper

installation, integration, testing, upgrades and patches of POS

systems for all new or renovated retail stores.

. Worked directly with retail systems software providers in fixing

systems and data related issues.

. Participated in system selection, implementations, product upgrades

and/or patches, integration.

TEACHING EXPERIENCE

MIDDLESEX COUNTY COLLEGE, Edison, NJ Jan 2001 -

May 2004

MERCER COMMUNITY COLLEGE, GSYF, Bordentown, NJ Jun

2000 - Mar 2001

Adjunct Professor

Taught a five-credit Introduction to Computers and Applications course a

Middlesex Community College that includes a dual class lecture and lab.

Topics included the history of computers, hardware devices, software

programs, data processing ideas and terminology, ethical behavior and

influence of computers.

ADDITIONAL EXPERIENCE

Counter Intelligence Agent, BESTBUY - GEEKSQUAD, East Brunswick, NJ Aug

2006 - Jan 2012

Medical Administration, US AIRFORCE RESERVCES, McGuire AFB, NJ

May 1992 - Oct 2004

ACADEMIC QUALIFICATIONS & ACHIEVEMENTS

M.S.A. Information Resource Management, Central Michigan University, 2000

Bachelor's degree, Spalding University 1996

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