Customer Service Sales

ALEX RIVERA

***** ***** ****** **

Edmonds WA. **026

Phone: 206-***-**** Email: ************@*****.***

Executive Profile

Extensive outside sales knowledge and experience coupled with innovative ideas for acquiring new business and a solid history of sales success. Proven ability to develop sales potential in new market areas. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with high energy. Excellent communicator in both Spanish and English offering more than 15 years experience in translation. Over 10 years of experience in electronic and print media with an additional 15 years experience in business to business sales and marketing.

Areas of Expertise

• New Business Development

• Public Speaking

• Customer Service

• Client Retention • Supervisory Experience

• Training

• Self Starter

• Closing Skills

Professional History

Seattle Children’s Hospital – Seattle Wa 4/2012-present

FSC- Float Team Lead

• Scheduling Float Team to cover PTO requests

• Working with Supervisors to coordinate clinic staff coverage

• Leading weekly huddles

• Interviewing candidates

• Training and orientation of new Float Team members

• Tracking data and completing reports

FSN/Root Sports – Bellevue Wa 2002-present

Play by Play Announcer

Provide clear and concise accounts of Seattle Mariner Baseball games in spanish for a live Radio and Television audience.

• Provide clear and concise descriptions of the action as it unfolds live.

• Translate stats and game notes provided to me prior to game time to deliver relevant information for listeners

• Manage broadcast crew and work as a liaison with the Seattle Mariners and Root Sports

• Organize and participate in community outreach events.

AmSan – Lynnwood, Wa 2010 - 2011

Account Manager

Responsible for business development and customer service for this janitorial supplies distributor

• Managed and developed a portfolio of customers by providing janitorial supplies and training in cleaning protocols including bloodborne pathogens

• Inventory management and new product demonstrations

Ecolab – St. Paul, MN 2004 - 2009

Account Executive

Sales Development Manager

Provided solutions for the Restaurant, Hospitality and Medical industries for cleaning and sanitation.

• Increased sales in the market to the level of creating 5 new service positions in the first 6mos.

• Led monthly sales and operations meetings to create cohesion between departments and different divisions of the company

• Networked with vendors to generate new business and to develop market strategies

• Created new and modified existing safety protocols for operations teams and customers

Education and Training

Seattle Central Community College

• Journalism

• Business and Marketing

• Computer Programming

Monroe Community College

• Business Management

• Marketing

National Broadcasters Training Network

• Broadcasting

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