Sales Customer Service

Stephen F. Cestone

**** ******* ****

Pleasantville, New York 10570

********@*****.***

Phone: 914-***-****

SUMMARY: Highly motivated financial professional, with outstanding interpersonal, organizational,

multitasking and business skills. Interested in pursuing a challenging career that would offer the opportunity to

effectively utilize knowledge and skills gained from academic, training and work experience.

PROFESSIONAL EXPERIENCE:

CitiBank, Mohegan Lake, NY Personal Banker (2012-2013)

• Responsible to sell checking accounts, personal loans, credit cards and home equity lines and loans.

• Collected, submitted and resolved document exceptions while assisting client in loan and line process.

• Utilized lead system to identify and contact credit proposals to potential existing clients.

• Assigned as branch representative of the Citi@Work program to contact commercial businesses and

educational facilities while providing financial education event coordination.

Wells Fargo, Personal Banker, (2011-2012)

• Collected and reviewed client financial information and prospected new clients to initiate credit proposals.

• Ranked nationally for sales and Customer Service.

• Researched and resolved service issues made by clients via telephone or face to face.

• Ensured compliance and risk standards were followed with appropriate procedures and follow up.

Westchester County, Parks and Recreation Department, Parking Attendant (2011-Present)

• Responsible to direct traffic and service the public.

Whippoorwill Country Club, Armonk, NY (2009-2010)

• Catered events at club.

• Participant in general maintenance and upkeep of facility.

Enterprise Rent-A-Car, New Rochelle, NY Account Executive (2006-2009)

• Demonstrated a high level of success in account management and event coordination while reaching

monthly sales expectations.

• Served in a contributing role as a liaison with various credit unions and banks to support sales goals.

• Successfully completed management development program.

• Southern Westchester sales leader 2006.

• Contributed to daily operations including sales, setting reservations, processing rental contacts and

assisting customers with check in and return process.

• Three time recipient of the Top Airport Employee Award-recognizing contributions towards client

satisfaction and revenue growth.

Child Safety Innovations, Inc. Promotional & Sales Staff Elmsford, New York (2006)

• Drove community awareness towards Non Profit organizations including Toys for Tots and D.A.R.E.

through event planning and effective communication with the public.

• Effectively handled large amounts of cash while managing daily inventory.

EDUCATION: Professional Training:

York College, York, Pennsylvania, Bachelor of Arts, 2005 Microsoft Word, Excel, Outlook and Power Point

Communications with a minor in Speech Communications 54 WPM

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