Administrative Assistant Customer Service
Resume:
RAMONA STANTON
******.*******@*****.***
Sun City, AZ 85351
ADMINISTRATIVE PROFESSIONAL
SPECIALIZING IN DOCUMENT CONTROL & DATABASE MANAGEMENT
Productive and accomplished administrative professional offering considerable practical experience providing thorough and skillful administrative support to executives, directors, and managers. Extensive background working within multi-faceted business environments, skillfully coordinating accounts receivable functions from point of sale through collections. Confidently interface with customers and employees at all organizational levels. Team player capable of independently managing multiple projects, tasks, deadlines, and deliverables. Able to quickly learn new processes and thrive in challenging work environment. Additional areas of expertise include:
Project Management * Client Relations * Accounts Receivable * Inventory Management
Customer Relationship Management * Records Management * Customer Needs Assessment
Regulatory Compliance * Commercial Collections * Financial Audits
PROFESSIONAL OVERVIEW
Administrative Assistant
XEROX SERVICES 2000-2013
Spearheaded wide variety of administrative functions in support of multiple corporate initiatives and management projects. Performed crucial accounts receivable functions including billing, collections, and other bookkeeping transactions. Researched account transactions to identify and resolve discrepancies. Accurately classified and recorded financial transactions utilizing computerized accounting systems. Resolved operational challenges with innovative solutions, systems, and process improvements proven to increase employee productivity and client satisfaction. Designed, updated, and maintained numerous department resources and materials. Developed internal and external correspondence to facilitate effective communication and transfer of information between key stakeholders.
* Developed and maintained administrative processes to reduce redundancy, improve accuracy and operational efficiency, and achieve performance objectives.
* Accurately completed research, recordkeeping, and information management functions within demanding time frames.
* Quickly learned new computer programs and systems.
* Tactfully handled time-sensitive, confidential matters with proven experience interfacing at all levels including customers, peers, and managers.
* Fostered an exceptional customer experience with honesty, dedication, and enthusiasm.
Administrative Assistant
CLEARDATA.NET 2000
Executed high-volume of invoice runs and collection calls while providing relevant financial data to key stakeholders. Coordinated broad range of clerical and customer service functions to promote an exceptional customer experience. Created highly effective organization filing systems, resulting in easy access to critical information.
* Cultivated positive and productive relationships with internal and external customers to excel within service-oriented industry.
* Assessed and analyzed customer needs to ensure optimal service delivery.
* Liaised between customers and employees to effectively address multifaceted customer inquiries.
* Successfully coordinated multi-line telephones, courteously assisting customers within high-volume and deadline-driven business environment.
Prior Experience:
Administrative Assistant, Systems Solutions, Inc., Phoenix, AZ
PSP Counselor, Community Psychology & Education Services, Phoenix, AZ
Administrative Assistant, Phoenix Coca Cola Bottling Company, Tempe, AZ
PROFESSIONAL TRAINING
Business Coursework, Maricopa Community College Phoenix, AZ
Technical Knowledge: MS Office Suite (Word and Excel); 45 WPM; 10-Key Calculator
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