Customer Service Years Experience
Resume:
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Barbara Threatt
References
Tampa, FL
DeLana Anderson United States
********@***-*********.***
(Superior)
President
ACA-Solutions
*********@***-*********.***
Summary
(Superior)
Tony Garcia
Owner
Accomplished, dedicated, and disciplined executive assistant and automotive professional seeking to
Drew Brothers First Autobody
contribute to and grow with a dynamic, progressive, and innovative organization. Recognized as a
self-directed team player and performer, consistently completing assignments proficiently and
****@************.***
productively. A results-oriented individual with an exemplary track record of negotiation, claims
management, quality control, and scheduling.
(Superior)
Dania Garcia
Owner
Drew Brothers
Work History
(Peer)
Patty Mellott ACA-Solutions, Inc
Office Manager
Tampa, FL, United States Jun 2012 - Present
Tire World
Executive Assistant to the President
Worked in conjunction with Executive Assistant
Patty for many years while • Help key executives make consistent decisions by advising them of historical
working at Drew Brothers. precedents; serve as liaison between them and the president.
• Website design and updates, social media marketing and collateral design
• Arrange corporate travel and meetings by developing itineraries and agendas;
scheduling air travel; booking other transportation; arranging lodging and meeting
accommodations.
Summary • Represent the president by welcoming visitors, reviewing correspondence; arranging
company dinners and other corporate functions; answering questions and meeting
DanielleThreatt requests directed to the president.
• Complete projects and special assignments by establishing objectives; determining
priorities; managing time; gaining cooperation of others; monitoring progress; problem-
solving; making adjustments to plans.
• Update job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
• Improve quality results by studying, evaluating, and re-designing processes;
implementing changes.
• Enhance president's and corporation's reputation by accepting ownership for
accomplishing new and different requests; exploring opportunities to add value to job
accomplishments.
Drew Brothers First Autobody
Tampa, FL, United States Sep 2005 - Jun 2012
Sr. Customer Service Rep - Estimator
Sr. Customer Service Representative - Estimator, 2005 - 2012
• Work directly with DRP companies to provide photos, estimates, and determining total
losses
• Provided administrative and business support to the owner and was a liaison between
insurance companies and adjusters.
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• Entered insurance company estimates within the database - writing the estimate on
behalf of the customer to ensure the best repair possible.
• Inspected vehicles before delivery to ensure excellence with quality and customer
satisfaction.
• Answered the phones and provided administrative support through the data entry of
invoices.
• Ensured credits were received on return parts reconciled accounting records.
Skills
Collision Estimation (Advanced)
3-4 Years Experience, (Last Used 1-2 years ago)
Social Media (Advanced)
<1 Years Experience, (Currently in use)
QuickBooks (Intermediate)
<1 Years Experience, (Currently in use)
Website Design (Intermediate)
<1 Years Experience, (Currently in use)
Microsoft Word (Intermediate)
1-2 Years Experience, (Currently in use)
Microsoft Excel (Intermediate)
1-2 Years Experience, (Currently in use)
Microsoft Power Point
(Intermediate)
<1 Years Experience, (Currently in use)
Education
Hillsborough County Community College
Tampa, FL, United States Jul 2012 - Jan 2013
Accounting
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