Customer Service Manager

Tonya Smith

Customer Service Rep

Tonya R. Smith

**** *. ******** *** #***, Glendale, AZ 85301 Ph: 480-***-**** Email:

******@*****.***

OBJECTIVE: Seeking a position that can utilize my skills in shipping,

answering multi-line busy phones, dispatching various calls, light

bookkeeping and production to increase the company's profits and

profile.

SUMMARY OF SKILLS: Excellent skills in shipping with the ability to pick,

pull and ship internet orders for customers and meet on-time delivery;

outstanding customer service and team playing skills with a background in

motivating and encouraging others during peak hours of operation;

knowledgeable in the production of pizza products with skills in

preparing and packaging products for proper storage and for supplying all

stores in the state of Arizona. Works very well using proper telephone

etiquette answering a really busy multi-line phone taking requests for

transportation, resolving complex issues and scheduling pick-ups, also

dispatching calls to drivers, making sure drivers had the details they

needed for each trip and making sure they provided each client with

reliable transportation. Strong skills in order filling, managing the

dispense machine while it fills the container, making sure the product

was ready to seal and leave the factory plus assisted the supervisor with

product testing, retrieving data, test reports and monitoring the

machines output. Proficient background in cross training in various jobs,

relieving co-workers for time-off and gaining great knowledge towards

advancement opportunities. Provides quality work, works with accuracy,

basic computer skills, exemplarily qualifications in cash handling,

opening and closing a business, daily procedures, managing a store,

ordering merchandise, marketing the business, tracking all transactions

and bookkeeping. Reliable, dependable, consistent, courteous, friendly

and professional with dedication to all required duties and solid work

ethics.

EMPLOYMENT HISTORY:

Shipping Representative Amazon.com Phoenix, AZ 2007 - 2009

Worked in the shipping department providing various levels of support,

scheduling, packaging, picking, pulling, verifying proper ship to and

shipping all sorts of internet orders meeting on-time delivery at high

levels.

Production Dominos Pizza Warehouse - Phoenix, AZ 2006 - 2007

Prepared all pizza products, operating machinery, sorting types of food,

packaging the finished products and preparing large shipments for all of

the stores in the state of Arizona.

Operator Total Transit - Phoenix, AZ 2004 - 2006

Received daily calls for transportation, used a multi-line phone system

and answered many calls during the day; scheduled rides, answered various

questions, resolved complicated issues and followed-up, also dispatched

calls to the drivers and provided high levels of customer courtesy.

Filler/Relief Operator Gatorade/Quaker Oats - Phoenix, AZ 2002 - 2004

Completed orders by filling containers with product using a machine

dispenser; later was promoted as a Relief Operator to assist the

Supervisor with testing the product, retrieving data, work reports and

machine output and crossed trained to relieve other staff from time-off.

Cashier/Manager All Juiced Up - Phoenix, AZ 2003 - 2004

Started work as a cashier handling different transactions heath food

bars; later I received a promotion to management and used my advance

knowledge to open and close the business, take inventory, order

merchandise to keep the store stocked, marketed the business, sold a

large amount of product and took care of all light bookkeeping.

Child Care Provider Woody's Daycare - Phoenix, AZ 2000 - 2002

Responsible for feeding 3 well balanced meals and snacks daily; planning

all activities for different age groups, assisting with homework and all

after school care.

EDUCATION:

General Equivalency Diploma (GED) South Mountain Community College, Phoenix, AZ

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