Business Analyst

ARUN P KRISHNAN

SUMMARY

• * years of industry experience in Business Analysis and Design

• Experience with Object Oriented Analysis and Design (OOAD) using UML, Rational Unified Process (RUP),

Requisite Pro, Rational Clear Case, MS Visio and MS Project

• Proficient in creating UML diagrams like Use Case Diagrams, Class Diagrams, Sequence Diagrams, Collaboration

Diagrams, Activity Diagrams, State Diagrams, and Deployment Diagrams.

• Authored Business Requirements documents(BRD), Functional Specification documents(FSD), Software

Requirement Specification documents(SRS), Use Case Specification(UC) documents, Test Plans, Test Cases, UAT

manuals and experienced in carrying out UAT walkthroughs & functional testing

• Sound knowledge and experience in developing RUP based documents like Software Requirements Specification,

Requirements Management Plan, Supplementary Requirements Documents, and Risk Mitigation Plans.

• Extensive experience with conducting and participating in Joint Application Development (JAD) sessions with SME.

• Performing GAP analysis/Saturation studies to effectively gather business requirements

• Efficient in translating Business Requirements into Functional and Non-Functional Requirements.

• Strong analytical and problem solving skills, excellent planning and multi-tasking abilities, with proven experience in

utilizing people and process knowledge to help enterprises make critical decisions

• Ability to create Requirement Traceability Matrix (RTM) for managing changes in requirements

• Competent & experienced in issue identification, escalation & resolution (jointly working with business, development

& QA teams) during requirements, design, implementation, QA & UAT phases

• Extensively involved in Project Scoping, Requirements Analysis, System Design, Testing & Transition phases

TECHNICAL SKILLS

Modeling Tools: MS Visio

Design/Process: UML, RUP, Waterfall, Agile

Databases: MS Access, PL/SQL

Integration Tools: Rational Suite (Requisite Pro, Clear Case, Clear Quest), MS Office

(Word, Excel, Visio, PowerPoint) MS Project 2000

PROFESSIONAL EXPERIENCE

Cognizant technology Solutions March 2010 – Present

1.

UST Global Sept 2007 – March 2010

2.

Technowand August 2006 – August 2007

3.

CLIENTS

Express Scripts, Franklin Lakes NJ

Business Analyst (Dec 2012 - Present)

ESI Medco migration Project

Express Scripts is going through a merger, and has a target of implementing a synchronized IT system by

12/31/2013. As part of this effort, the systems in the East and West are being evaluated. Different business processes

are being checked to identify what system enhancement need to be done to accommodate different business

processes from West and East Systems. All the consolidated clients for both companies have been segregated into

tiers, and gaps are being identified for each tier, and the system is being created.

• Organize multiple sessions with stakeholders to understand the existing business process and gather business

requirements.

• Conduct user interviews, brainstorming sessions, and JAD sessions with Stakeholders to determine Business needs

and define Functional Requirements and creating Activity and Sequence diagrams using MS Visio.

• Collaboration with team lead and project manager to create Work Breakdown Structure using MS Project

• Preparation of Requirements list detailing the pre-existing system features, new features and enhancements to existing

features and assigned priorities to the features

• Creation of Use-Case Models to depict the high level functional requirements of the system and the relationships

between them using Microsoft Visio

• Create use-case documents using RUP templates and identified preconditions, post conditions, triggers, assumptions,

and special requirements of each use case

• Interaction with Compliance department to understand the Business Rules

• Lead Project Status meetings to update senior management and other stakeholders on the progress, issues and

deliverables of the project

Alere Health, Chicago IL

Business Analyst (June 2012 – Dec 2012)

NCQA Accreditation Project

The NCQA Accreditation Project is intended to help the Alere Disease management program achieve NCQA

Accreditation. Alere’s Disease Management program measure results should confirm to all standards set by the

NCQA. The Program also runs a mandatory HEDIS compliance audit, a program that runs concurrent with DM

data collection. The project involves building the required measures by collating data from various data sources

and developing a Data Warehouse for generating reports according to the set standards.

• Facilitating and conducted meetings with business users and technical team to establish high level scope.

• Working actively with business users to elicit high level business requirements and working with development to

establish functional use case.

• Identifying, capturing, tracking issues and worked in tandem with development leads and business users for

resolution.

• Conducting requirements walkthroughs to achieve business and technology consensus and sign-off.

• Performing analysis on Internal Audit Item requirements and working with the development team to resolve gaps

and achieve final solution.

• Performing feasibility analysis of project scope working with business & technology.

• Working with business & technology team to establish project plan, prioritize & identify tasks on the project.

• Conducting requirements review with QA for test case preparation to ensure adequate test coverage of

documented requirements.

• Facilitating business user acceptance testing and acting as intermediary between business and development team

for resolution of defects & issues.

• Gathers and document requirements related to complex healthcare reporting. Defines scope and analyses

requirements and data to ensure technical specifications meet the business need

• Performs data mining, troubleshooting and analysis of the various Data Sources.

• Identifies data source issues and investigates the root cause. Assists in resolution of those issues and

communicates/coordinates status to the appropriate parties.

WellPoint, Thousand Oaks CA

Business Analyst (Dec 2011 – June 2012)

Products POC

WellPoint recently completed an RFP review to select a vendor who can meet WellPoint’s needs for current and

future Product and Benefit needs. FJA’s Product Machine is the solution that best appears to meet WellPoint’s

requirements. As a next step, WellPoint is conducting a Proof of Concept (POC) with the vendor FJA to gain

deeper insight into the vendor’s ability to meet WellPoint’s specific Product and Benefit needs, including the ability

to integrate with WGS and other WellPoint systems and enable the definition and maintenance of Products across

the multiple market segments and Line of Businesses (LOBs). The Proof of Concept will determine whether or not

FJA is the right tool to utilize as a strategic enterprise product and benefit tool

• Interacted with developers and studied Design Specification to understand current application.

• Involved in creating Vision Document to outline overall scope of project.

• Involved in developing the Requirement Management Plan by identifying high-level technical and non-technical

requirements as well as identifying the available personnel skills.

• Utilized RUP templates for creating Software Requirements Specification document and developing the Software

Development Plan.

• In conjunction with the offshore QA team, acts as a Team Lead and SME, develops the QA Testing Plans and is

responsible for final sign-off on test cases and scope of testing.

• Responsible for the development of the SIT plans and aiding the users in the execution and documentation of the

results.

WellPoint, Business Analyst (March 2010 – Dec 2011)

EBiz Enhancements, Offshore Resource, India

WellPoint eBusiness is a combination of business and technology resources in support of "channel" focused

delivery groups (consumer, business- business (B2B), provider and public) for WellPoint. There are multiple e-

business applications catering to various business constituencies such as Agents/brokers, Employers, Members,

Providers, Shoppers Portals across WellPoint. These portals allow employers to manage their employee benefits

online conveniently, agents/brokers to get new business for the enterprise and visitors to shop around choosing

plans that suit them. These are business critical systems as it provides 24X7 accesses to its customers.

• Business Analysis of change and enhancements. E.g. Data between the various systems, Pre-enrollment process

for existing and new clients, Broker Business, Payments etc.

• Captured the as-Is and Future processes for all WellPoint E Business Portals enhancements.

• Created Traceability Matrix to map Business Requirements(BRD) to Functional Solution(FSD)

• Trained the Business Users for the User Acceptance Testing (UAT)

• Analyze the impact for new requirement and preparation of BTRD, wireframes, and use cases.

• Analysis of US Healthcare regulations and implementation of the same in client applications.

• Discussion with the client to get sign off on the documented requirement

• Review of test plans created by the testers for the requirements worked upon by me

• Review of test results for the test execution done by the testers.

• Performed IQA prior to the release of each build.

WellPoint, Business Analyst (Sept 2007 – March 2010)

Enterprise WellPoint Product Database (Offshore Resource, India)

EWPD is an Application that aims at creating an agreement (Contract) between the Insurance Company and the insurer. A

contract comprises of all the Benefits that are agreed by the member and the insurance provider. Benefits of similar types

are grouped together to form a Benefit Component. Different Benefit components are grouped together to form a Product

Structure. These act as templates that can be used to create Products.

Roles & Responsibilities:

• Requirements gathering and preparation of Business requirement document

• Preparation of flow diagrams using Visio, review of use cases and wireframes, reviewing design specs,

analyzing mockup screens

• Preparation of RTM, Review of test cases

• Support role for onsite business analyst on requirement clarification, review, and status updates

• Documented and delivered functional specification documents.

• Creation of Prototype application models to illustrate and document system functionalities using MS Paint,

Macromedia and MS PowerPoint.

• Helped manage risk analysis and mitigation plans, status reports, and client presentations; deliverables, and

established critical success factors.

• Conducted and participated Joint Application Development (JAD) sessions prepared business process models,

defined milestones

• Developed use cases and activity diagrams; assisted developers in creating sequence diagrams and

collaboration diagrams

• Conducted SIT and UAT with QA team

2006-2007

Organization: Technowand, Kerala, India

Designation: Offshore Software Engineer (August 2006 – August 2007)

Software & Tools Used: PHP, MySQL

Involved in designing web Sites for mainly Australian companies. Responsibilities included Requirement Analysis,

Design and Coding.

EDUCATION, TRAINING & CERTIFICATIONS

• Masters in Computer Applications (MCA), 2003-2006, Mahatma Gandhi University, India

• BSc Physics, 2000-2003, Mahatma Gandhi University, India

• Business English Certificate (BEC), University of Cambridge

• PAHM (Professional, Academy for Healthcare Management) from AHIP

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