Technical Support Technician

Fernando A. Flores

***** *.*. ***** ******

Miami, FL 33196

Home: 305-***-****

Cellular: 786-***-****

**********@*******.***

OBJECTIVE:

To find a position that will best utilize my knowledge and experience.

04/09 Consolidated Cable Solutions

Present Field technician

Responsible of disconnecting delinquent balance customer at the TAP. Also in charge of collecting payments from delinquent accounts and of equipment recovery.

WORK EXPERIENCE:

04/06 C.S.I., INC. Miami, FL

02/09 Field Technical Support

Provide technical support for all CSI customers: Vonage, COVAD, EarthLink, MCI, AT&T, CBeyond, as well as Broadband installation and support services.

Provide Customer Premise Equipment (CPE) installation including routers, switches CSU/DSU’s, xDSL and Broadband modems.

Installation, configuration and implementation of networks routers: WIFI, ETHERNET and VOIP, including most CPE’s that support voice and data services.

Installation and configuration of CISCO Routers (1600, 1700, 2100, VOIProuters).

Central Office (CO) DSL circuit troubleshooting, testing and/or replacing DSL circuits ports and cards when necessary.

Any other special projects as requested by management.

04/02 FXI, CORPORATION. Miami, FL

12/05 Field Technical Support

Provide technical support for all FXI customers: AOL, DSL NET, ATT.

Provide help desk support for AOL customers on computer hardware and software installation problems.

Provide Broadband and WIFI installations and support services through understanding of DSL and other emerging technologies at customer’s locations.

Installation, maintenance and troubleshooting of DSL, cable modems, different kind of routers for SOHO technologies (wireless and cable routers).

Installation and configuration of CISCO Routers (1600 and 1700 series).

11/00 BLACK BOX NETWORK SERVICES. Miami, FL

03/02 Lead Tech / Network Technician

Set up computers, installation, configuration, maintenance, troubleshooting, repair and upgrade PC’s network devise and peripherals.

Troubleshoots and resolves hardware, software and network issues in installations, termination, testing of different types of physical media (CAT5, CAT5E, CAT6, Fiber Optic) based on TIA/EIA 568A standards

Responsible for revise, interconnect and implement reconfiguration of computer and network devices (LAN/WAN devices, Hubs, Switches, Bridges and routers).

Experience of TCP/IP Protocol, Active Directory, DHCP and DNS servers, WINS, IPSEC in operating systems such as Windows 2000 and Windows NT 4.0.

Responsible for managing a group of technicians assigned to each project and to deliver those projects within the proposed time schedule.

Fernando Flores CV

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12/90 PERUVIAN TELEPHONE COMPANY (TELEFONICA DEL PERU). Lima, Perú.

00/00 Administrative Assistant to the Logistic Department

In charge of Inventory management of supply stock of regional dispatch center.

Inside Plant Technician

PBX technician, Siemmens Rolm System, Nortel 2400.

Outside Plant Technician

Preparation and termination of splicing of outside cable (both aerial and underground)

EDUCATION:

Bachelor’s Degree in Industrial Engineering from the University of Central Florida. Tallahassee, Florida. – 2002.

Bachelor’s Degree in Administrative Engineering from the Universidad Inca Garcilaso de la Vega. Lima, Peru. – 1996.

RELATED STUDIES:

Computer Networking Program - Miami Dade Community College.

Microsoft Certified Professional – MCP. Miami, July 2001.

CISCO Certified Network Associate – CCNA. Miami, July 2000.

Structure Cabling, Network Cable Systems (Panduit) - Miami, April, October 1999.

Installing Premises Cabling Systems (AMP) – Miami, April 1999.

Introduction to Telephony at the Peruvian Telephone Company Educational Center. Lima - Peru. January – June 1987.

SKILLS:

Familiar with all aspects of network environment.

Excellent management and leadership experience.

Highly responsible and dependable.

Willingness to take on new responsibilities.

Strong computer repair and upgrade knowledge.

Provide extensive documentation reference to all projects.

Excellent interpersonal skills with all levels of an organization.

Bilingual Spanish and English..

Contact this candidate