Customer Service Manager

REXANA SIGNAS secretary

**/*, *.*.* street, triplicane, Chennai, India 600 005

******************@*****.***

Personal profile

A graduate with a successful academic and work track record, bags of

enthusiasm and eager to join any team. Possessing a desire to succeed, target

driven, tenacious along with a first

class customer service ethic. A bright, articulate and numerate individual with

excellent communication skills, currently looking for a graduate secretarial

position.

Nationality: Indian

Languages: English, tamil,

Voluntary experience

Voluntarily attended INTERNATIONAL CONFERENCE associated with

department of English, ETHIRAJ COLLEGE FOR WOMEN and U.S

COUNSULATE GENERAL – Chennai India

Attended on stage dramas in English

Voluntarily taken part in NATIONAL SERVICE SCHEME, ETHIRAJ

COLLEGE FOR WOMEN – Chennai India

Academic qualifications

BA (English literature) @ 52% in 2006-2009.

C programming in NIIT in 2006.

Certificate in Arabic in 2008.

Certificate in cosmetology(beauty course) in 2009.

Certificate in tally ERP 9(computer accounts) @91% in 2010

Level 2 certificate in book-keeping and accounts

in LCCI @72% in 2010.

Work experience

Worked as customer care executive for LYCATEL bpo pvt ltd. Chennai,

India.

Worked as store manager in A-1 CLEANING INC, Atlanta, Georgia, USA.

Worked as cashier in SIXTH AVENUE HOSIERY INC, Newyork Newyork,

USA.(wholesale distributors)

Worked as secretary &store manager in BHB TRADING INC, Newyork

Newyork, USA. (wholesale distributors)

Areas of expertise

Administration Communicating

Supervision counting cash

Maintaining business & customers records

Commercial sales Consultative sell

Selling over the phone

Professional abilities

A confident telephone etiquttes.

Can demonstrate effective sales presentations

on a face to face level.

Managerial abilities

Effective administrative procedures

Accuracy and attention to detail

Motivating employees to do better

Leadership skills, Communication, coordination and analysis skills.

Personal skills

Superb oral and written communication skills

Punctual and well presented, Confident outlook.

Good listener, Able to work individually or in a team

References

Available on request.

Contact this candidate