Manager Customer
Resume:
GLORIA HOLMES-SMITH
***********@*******.***
Human Resource Manager
Dear Human Resource Manager:
In response to your recent advertisement, please accept this resume in
application for the position currently available within your company.
As you can see from my enclosed resume, my diverse skills, make me a strong
candidate for this position.
I would appreciate the opportunity to discuss my credentials with you at a
mutually convenient time. Thank you for your consideration.
Respectfully yours,
GLORIA HOLMES-SMITH
Enclosure: Resume
GLORIA HOLMES-SMITH
***********@*******.***
Objective: A challenging career utilizing my experience.
Experience: Community Financial Service Center Corp Englewood Cliffs,
NJ
Senior collector for Wisconsin April 2010-Present
. In charge of 1,000 cutomers calling daily to collect from
customers with counterfeit checks
. Checks with Non sufficient funds and stop Payments
. Daily Skip Tracing and leaving messages with nearbys
. Collection recovery rate is 93%-97%.
ADECCO New York, NY
Collection Specialist 012/04 to 02/10
. Notifies or locates customers with delinquent accounts and
attempts to secure payment, using postal services,
telephone, or personal visit:
. Mails form letters to customers to encourage payment of
delinquent accounts
. Confers with customer by telephone in attempt to determine
reason for overdue payment, reviewing terms of sales,
service, or credit contract with customer.
. Notifies credit department if customer fails to respond.
. Records information about financial status of customer and
status of collection efforts.
. Order repossession or service disconnection, or turn over
account to attorney..
. Receive payments and post amount paid to customer account.
. Grant extensions of credit..
. Void sales tickets for unclaimed c.o.d. and lay-away
merchandise..
. Trace customer to new address by inquiring at post office
. Attempt to repossess merchandise, such as automobile,
furniture, and appliances when customer fails to make
payment
Verizon Wireless New York, NY
Collection Clerk 09/99 to 11/04
. Received payments and posted amount paid to customer
account.
. Kept records of financial status of customers and status of
collection efforts.
. Contacted delinquent account customers in person.
. Notified credit department if customer failed to respond.
. Restore and disconnect services
. Made payment arrangements with customers
. Visited and phoned customers and attempted to persuade
customers to pay amount due, or arranged for payment at
later date.
. Had service discontinued and merchandise repossessed.
. Kept record of collections and status of accounts.
. Located customers to collect installments, overdue
accounts, damage claims, and nonpayable checks.
J P Morgan Chase Manhattan Bank Saratoga, NY
Collection Clerk 03/89 to 10/99
. Compiled reports to show statistics, such as cash receipts
and expenditures, accounts payable and receivable, profit
and loss and other items pertinent to operation of
business.
. Computed, typed and mailed monthly statements to
customers.
* A/R - Invoice Processing, Weekly Review & Collection
* A/P - Purchase Order/Invoice Review & Input of Payables
* Review & Audit of Employee Expense Reports
* Month End Close Responsibilities
* Account Reconciliation
* Performed calculating, posting and verifying duties to
obtain financial data for use in maintaining accounting
records.
* Computed and recorded charges, refunds, cost of lost or
damaged goods, freight charges and rentals.
* Typed vouchers, invoices, checks, account statements,
reports and other records, using typewriter or computer.
* Entered codes for computer program in order to generate
ratios for use in evaluating commercial customer's
financial status.
* Compared items, such as liquidity, profitability, credit
history and cash, with other companies of same industry,
size and geographic location.
* Analyzed such factors as income growth, quality of
management, market share, potential risks of industry and
collateral appraisal.
. Wrote offering sheet including the results of credit
analysis and summary of loan request.
Skills: Excel, Mas90 & Mas 500, Accounts Receivable, Accounts Payable,
Access, Oracle, Sap, JD Edwards APS, Word, PowerPoint,
Outlook, Multi-Phones, Chargeback, Skip tracing, Quickbooks,
Peachtree, TImberline
Education:
National Association of Credit Management
References: Available upon request
Contact this candidate