Customer Service Representative
Resume:
Sherice M. Pfohl
Kenmore, NY **217
***********@*****.***
Objective:
To obtain a position with a stable company that will allow me to utilize my
adaptability and organizational skills. I am a team player with a strong
customer service background who is willing to lead by example and go the extra
mile.
Work History:
Dynabrade, Inc. 8/2010 - Present
Customer Service Representative
Duties Included:
Handle incoming calls for customers throughout the country
Follow up with customers on pricing & delivery information
The Dental Shop 1/2010 – 8/2010
Claims Examiner
Duties Included:
Troubleshooting phone calls with regards to dental claims. Entering dental claims for payment
and making sure all information is correct.
Citi Group through Adecco 8/2009 – 1/2010
Data Entry Operator
Duties Included:
Entering Data in the system for government forms. Maintained an error rate under the
department average.
Industrial Distribution Group 5/2002 – 5/2009
Customer Service Rep/Northeast Training Coordinator
Duties Included:
Trained individual associates upon hire. Conducted training sessions for both large and small
groups. Worked closely with the Continuous Improvement department as well as upper
management to create beneficial training programs. Team Leader for the Northeast
Process Improvement Team. Followed up with customers to ensure all information and
material needed had been received and completed. Sourced products for any
application the customer may need. Handled incoming sales for the Western New York
area
References Upon Request
Contact this candidate