Customer Service Medical
Resume:
PAULETTE L GAYTON
Los Angeles, CA 90004
**********@*****.***
Objective:
Seeking an Patient care coordinator position with a company that will allow
me to fully utilize my communication, and organizational, and problem
solving skills. To support commitments to customer service and continuous
improvement and growth.
Beverly Hills Cancer Center
9/2012-Present
Patient Care Coordinator
Coordinate patients in cancer center, communicate with billing, for
authorization and
Collection of monies. Schedule surgeries, obtain medical records for
consultation
With surgeons. Provide excellent communication to patients, doctors and
outside agencies. Train and supervised externs that helped with various
projects and work flow.
Assisted with open house for marketing in the community.
St Joseph Medical Center
9/2009- 9/2012
Secretary/Providence Breast Center
Burbank, CA
Coordinates patient registration for diagnostic mammograms and other
procedures, handles insurance verification and authorizations, and assists
patients with document completion to ensure accuracy. Facilitates and
appropriately triages all incoming requests from internal departments, as
well as external agencies. Provides excellent customer service and serves
as a patient's advocate. Performs other duties as needed and required.
AOS Medical Center
2/2007 to 3/2009
Surgery Scheduler
Glendale, CA
Managed and coordinated operating room and surgery block schedules for five
Orthopedic surgeons. Managed appointment calendar for the physicians.
Handled the processing of insurance and work compensation authorizations.
Performed other administrative duties as required.
University of Washington Medical Center- Roosevelt Bone @ Joint
1/2001 to 1/2007
Patient Care Coordinator
Seattle, WA
Provided administrative support to the physicians. Served as the
department liaison providing pertinent information and advice regarding
hospital services. Facilitated requests from internal departments and
external agencies, as well as the general public. Coordinated the patient's
surgery admission schedule including obtaining necessary medical records,
scheduling of tests, scheduling procedures.
Children's Hospital and Regional Medical Center
12/1997 to 12/2000
Insurance Processing Coordinator
Seattle, WA
Obtained referral authorizations and verified from insurance companies,
verified and researched insurance eligibility on a variety of systems.
Maintain and updated new insurance information. Administered eligibility
for planned outpatient and inpatient admits, maintained confidential files,
interfaced with various levels of management.
EDUCATION
Douglas County High School
Parker, Colorado
SKILLS
Uses a variety of computer systems such as REG/ADT, EPIC, ESI/ORCA,
MINDSCAPE, POINTSHARE and ADVANTAGE/ and Microsoft Office Programs. CSMC
Web-VS
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