Administrative Assistant Customer Service
Resume:
Tetyana Sosnovska
***** ******* ** *** *****, Philadelphia, Pa 19154
*********@*****.***
Objective A motivated administrative professional seeking a position in a challenging environment. Over 7
years experience successfully providing administrative and secretarial support. Proficient
in a range of computer applications. Well developed communication and customer service
skills. Proven ability to efficiently plan and manage multiple assignments to meet tight
deadlines, well developed administrative competencies including bookkeeping and
secretarial skills.
A proactive problem solver, excellent organizational skills, accuracy and attention to detail that
get the job done.
• •
• •
Work Skills Computer Skill
• •
Skills Excellent ability to gather and analyze Microsoft Office 2007/2010– Word,
1. 1.
statistical data and generate reports. Excel, PowerPoint, Access
Timekeeping Typing: 35+ wpm
2. 2.
Working with grants. Analyzing final Database Development
3. 3.
reports and doing closeouts. Windows 2000 Professional and Server
4.
Tracking Audits Windows 2003 Server
4. 5.
Remarkable database management skills. Windows NT 4.0 Server/Workstation
5. 6.
Great knowledge of general accounting Red Hat Linux 7.2 & 7.3
6. 7.
principles. VMWare
8.
Profound ability to communicate
7. Cisco Routers
9.
effectively, both orally and in writing. Frame relay and configuring, managing
10.
Thorough knowledge of supplies,
8. Cisco Internet work
equipment, and services ordering and Novell NetWare 5.1
11.
inventory control. Network Systems Management
12.
Excellent ability to analyze and solve
9. Visual Basic
13.
problems. Virtual LANS (VLANs)
14.
Excellent ability to create and analyze
10. Network Standards and Protocols
15.
spreadsheets.
TCP/IP
16.
Deep ability to gather data, compiles
11.
LAN/WAN Technology and Applications
17.
information, and prepares reports.
Router interfaces and internal
18.
Excellent organization and coordinating
12.
components
skills.
13. Immense ability to maintain calendars 19. IP Addressing and subnet design
and schedule appointments. 20. Project Planning
14. Excellent ability to record and transcribe 21. Web Navigation
meeting minutes.
15. Remarkable word processing and data
entry skills.
16. Fluent in three languages – English,
Russian, and Ukrainian
2005 - 2010
Experience Administrative Assistant
American Hears, Bristol, PA
• Managing incoming calls and dispatching those calls to the appropriate
person or department.
• Data Entry – entered data into the company's computerized database and
spreadsheets using standard personal computers provided by the company
• Conducted and maintained all inventory for the high quality hearing aid
equipment that was housed at my assigned location
• Quality Control – maintained a set level of quality for all products and
services provided by America Hear
• Conducted periodic inspections and tests to ensure all products and services
were made to their highest standards on a consistent basis.
Administrative Assistant 2011- Present
Department of Health and Human Services Region III
Administration for Children and Families
• Managing incoming calls and dispatching those calls to the appropriate
person or department.
• Analyzing Final reports for grantees
• Uploading and tracking Audits and Cost Allocation Plans
• Preparing presentations, booking travel arrangements, or setting up other
external events.
• Timekeeping for all employees.
• Filing, Mailing.
• Creating spreadsheets, analyzing spreadsheets.
• Also, helping Audit department in entering data into the system and puling
data from the system.
2003 - 2006
Education Bensalem High School
High School Diploma
Bucks County Community College 2006 - 2008
Associates Degree in Business Administration
ITT-Tech Institute 2008 - 2010
Associates Degree in Information Technology – Computer Network Systems
Achieved Highest Academic Honors with the GPA 3.75
DeVry University 2011 -
Present
Bachelors of Science in Technical Management/Accounting
Contact this candidate