JUNIOR JULES
***** ***** ***** **** 239-***-****
Fort Myers, FL 33913 **********@*******.***
SCHOOL
Southwest Florida College (Ft. Myers, FL)
Bachelor of Science: Information Technology & Security Services
Associate of Science: Network Engineer & Administration
Internship
Computer Outlets (Ft. Myers, FL)
Computer repair and network design
McIntosh College (Dover, NH)
Associate of Science: Business Information Technology
TECHNICAL EXPERTISE
Network Operating Systems: Microsoft Client/Server 2008 Operating Systems, Infrastructure 2008, Directory Services 2008
Desktop & Mobile Software: Microsoft Office Enterprise 2007/2010, Visio 2008, Visual Basic, Visual Studio 2008/2010, Visual Basic, Visual C#, SQL, Microsoft XP, Vista, Linux, Android, Window 7, windows 8, Mobile application Development software: Android SDK, Windows 7, Mac ios
Network Topologies: TCP/IP, FTP, Telnet, SMTP, DNS, HTTP, POP3, SNMP
Frame Relay, ATM
Relevant Coursework: Managing and Maintaining Computer Hardware and Operating Systems, Networking Essentials, Cisco Routers & Network Security, Network Infrastructure & communication, Microsoft Windows 2007 Exchange Server, Microsoft Windows 2008 Directory Services, Microsoft Windows 2008 Server Infrastructure, Microsoft Windows 2008 Server Administration, Intro to Network Security Fundamentals
IT Security: Managing network system, diagnose threats, viruses / adware removal, testing new preventive software, investigating cybercrime
Project Management: Microsoft project software, design new projects
Programming: Work with basic languages from, html, Java, VB, C#, java scripts
Enterprise Integration: Business (ROI), Integrating and implementing technology
Into business systems, Developing (CRM) systems
IT Business Continuity: Design Business system redundancy, Disaster recovery plan
Cloud Computing: Distinguishing Cloud types: SAAS, PAAS, IAAS, Virtualization, Business models, Mobile, Security
WORK EXPERIENCE
Field Solutions (Minnetonka, MN) June 2011 - Present
Field Computer Technician
• Computer Installations/repairs, Point of Sale (POS) installation, kiosk device installation, IT Support for a Bank computer systems Conversion, Cisco routers & switches configuration, assisted managers with current Applications and new hardware, Audio video TV wall setup/Install, VoIP telecommunication setup. Managing network/ Email systems with monitoring tools for any interruptions.
Macy’s Department Store Feb 2011 – Nov 2011
Sales Associate
• Assisted customer with the purchases of shoes and other men’s wardrobe items
• Worked with PDA electronic devices for inventory, new shoes label, and placed items on sale
Target (Naples, FL) May 2007 – May 2008
Store Facility Technician/ Supervisor
• Repaired and performed preventive maintenance of retail store equipment include: Desktop computers, Waves Automatic lift, Forklift, Hydraulic hijacks, Cardboard Bailer, Compactor, Automatic slide Doors, HVAC and coil cleaning, generator, roof repair, ceiling tile, change light fixtures, Ballast and Ice machines
• Overall maintenance included painting outside and inside the store building; repair sinks, restroom machines, building pipes, and updated fire extinguishers monthly
• Supervised the store’s cleaning group, made equipment purchases, overlook the group work for errors and time schedule, I also was in charge of all the daily vendors activities; including first person to contact before performing any of their jobs, building door keys.
Skills & Qualifications
• Help Desktop tier 1,2,3
• Design and manage Network system
• IP configuration subneting
• System troubleshooting
• Configure Telecommunication system
• Manage security system
• Diagnose security threats
• Investigating cybercrime
• Developing (CRM) customer relation management
• Database management (MS Access & SQL Server)
• Test programming software
• Web design with visual basics
• Develop mobile and desktop app with, window 7,8 SDK, Android SDK, Mac iOS, HTML, java scripts
• Cloud system integrating & managing
• Server hardware/Software management