Team Leader Operations

OBJECTIVE : To work in highly competitive and esteemed company that enhance

my skills and gives me as opportunity to growth and continuously learn and

apply knowledge on the job to achieve superior results as i work well with

others and believe in team performance.

EXPERIENCE:

1. Work with Coraza Technologies Pvt. Ltd. at New Delhi as Sr. Executive-

Operations since September 2012 - Present.

. Training / Guiding New Joiner's in Operations Department

. Data Analysis reporting to the Team Leader/Asst Mgr.

. Keeping a tab on productive norms for the client

. Guiding team members on research that they carry out

. To create a comparable company universe i.e. pro-actively scouting

the market for target companies offering services identified

. Handling the complaints of the team members and also clients/

customers.

. Resolve trouble tickets of Data of the customers.

. Daily work on the actionable tickets and update the process to the

customer.

. Prepare and circulate Impact reports upon failure .

. Direct personal contact with the brand high authorities

. Effective co-ordination with Brand Teams

. Coordinate with Team Leader to resolve major issues and analyses

escalated issues.

. Analyze and avoid simultaneous planned activities which may result

in critical failure

. Periodic generation of monthly/ weekly MIS related to Trouble

tickets, Uptime reports and other reports.

. Daily maintain the complaint data sheet of monthly basis.

. Daily update resolutions executive wise and testimonial and cases

resolved

. Effective coordination with Brands, 3rd party providers and other

National service providers for resolution of issues.

. Ensure that required databases are periodically updated from day to

day work.

2. Worked with International Recreations Parks Private Limited (IRPPL)

in Mall Operation at Noida as an Sr. Guest Relation Execuitve-

Operations since Jan 2010 - Aug 2012 with the following

responsibilities :-

. IRPPL is joint venture of Unitech Holdings Ltd and International

Amusement Ltd.

. To supervise the entire mall operations and Helpdesk/Information

counter and to maintain the check list on daily basis, MIS report

on weekly basis and D.M.O reports

. To co-ordinate with marketing department during events,

exhibitions, promotion activities and any other special events.

. Achieve & ensure that the revenue targets are met through events,

promotions & signage's in the Mall.

. Interact & build better relationships with Retailers by means of

Events & Promotions.

. Coordinate with Events & Promotions Agencies & other Vendors etc -

to ensure smooth execution, quality & adherence to rules &

compliances as applicable.

. Work closely with all stakeholders in developing mall collaterals,

internal & external signage's at mall & other related media.

. Ensure adequate publicity for the events through PR/Communication

activities.

. Execute & implement any schemes / promotions run by the Mall/E&P

head and ensure smooth functioning of the same.

. To co-ordinate guide the Housekeeping, Security and Engineering

department.

. To co-ordinate with all the shop owners of the mall and satisfy

their needs regularly.

. To interact with retailers and customers on phone and emails.

. Daily mail to seniors for the reports of the day activities.

. Perform end of day maintenance operation report

. Familiarized with the trading floor and back office operations

3. Worked with RUBY TELECOM- Prepaid & Postpaid Distributor at Mathura as

a Team Leader- Sales Distributor since August 2006 - May 2007 with

following responsibilities

. Preparing MIS report daily & monthly targets basis.

. Personal interaction with the Clients.

. Vendor invoicing and taxes report

. Internal audit ( Banking and Finance )

. Vendors Credit and Debit notes

. Preparation and analysis of fund statements, balance sheets and salary

schedules

. Working in ERP and Tally

. Compilation of analysis and organization reports

. Preparation of gap details and examination of balance sheets and key

ratios of income and fund statements by using trend reports

. Prepare presentations on power point and various investor documents on

Word and excel sheet

. Perform end of day maintenance operation report

. Training, Designing the common & individual targets & achieving them.

. Familiarized with the trading floor and back office operations

EDUCATION QUALIFICATION:

. MASTER OF BUSINESS ADMINISTRATION (MBA), 2009

Specialization in Finance and Marketing

Sachdeva Institute of Technology, Mathura, UP

(Affiliated to U P Technical University, Lucknow)

. POST GRADUATE DIPLOMA IN RETAIL MANAGEMENT (PGDRM),

ICFAI, Mathura.( Correspondence Course ),

2009

(Affiliated to ICFAI University, Tripura)

. BACHELOR OF BUSINESS ADMINISTRATION (BBA), 2006

Specialization in HR and Marketing

Rajiv Academy for Technology & Management,

Mathura, UP

(Affiliated to Dr. B.R. Ambedkar University,

Agra)

COMPUTER SKILL:

Knowing Office Package: Microsoft Word, Excel, PowerPoint, ERP, Tally-7.2

version

Knowing Operating Systems: Windows XP, Window- 8

TRAINING/ PROJECT:

Project Name: "A Study of Assets Accounting"

Organization- Indian Oil Corporation limited, Mathura

Refinery, Mathura

Role: Finance Analyzer, June 2008 - July

2008

Responsibilities: Analysis of Employees Assets

Research Project Report: "A Study of Consumer Perception towards the

Maruti

and Tata Cars" in Mathura

Region .

ACTIVITIES:

. Awarded for Meritorious Academic Performance in BBA from

Indian Oil Corporation Limited, Mathura Refinery,

Mathura (UP) -2007

. Awarded for Meritorious Academic Performance in MBA from

Indian Oil Corporation Limited, Mathura Refinery,

Mathura (UP) -2009

. Awarded for 3 times Man of the match/ Final in IRPPL Inter

Department Cricket Tournament

2012 from International Recreation Parks Pvt. Ltd, Noida

HOBBIES: Playing Cricket, Listening to music, Making New Friends,

Traveling and Riding bike.

STRENGTHS: Smart/ Hard worker, Confidence, Quick learner, Communication

PERSONAL PROFILE:

Date of Birth: 22nd January 1985

Father's Name: Mr. Ramesh Chandra

Nationality: Indian

Sex: Male

Marital Status: Single

Languages Known: English & Hindi

DATE:

SIGNATURE

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