Customer Service Sales

John E. Troutman

**** ******* ***. **** 804-***-****

Richmond, VA 23220 E-Mail **********@********.***

OBJECTIVE:

To join a company where my sales experience, exceptional customer service skills, technical experience, problem-solving

skills, and dedication to teamwork are essential to assisting the business meet its objectives and provide excellent customer

service to its customers. I also seek a position that requires continuous learning and skills development to further the

contributions I can make to the success of the business.

PROFESSIONAL EXPERIENCE:

SunTrust Bank Nov 2012 - Mar 2013

WLS Loan Coordination/ Closing Specialist 3

Performed all functions necessary to move transactions from credit approval through execution of the closing documents.

Engaged with internal relationship managers, underwriters, and external attorneys to schedule and deliver documents to

closing.

Ensured all information was complete and accurate, all standards, guidelines, policies, and procedures and regulations were

followed.

Mr. Sandless – Greater Richmond 2008 – 2012

Hardwood Floor Refinishing, Installation, and Repair

Co-Owner/Operator, Richmond, VA

Performed in-home sales presentations, estimates and written quotes.

Followed up with perspective customers to close sales.

Expertly handled customer service issues and day-to-day problem-solving.

Maintained inventory and supply.

Managed 5 technicians.

Liberty Mortgage Corporation 2002 - 2008

Closing Coordinator, Richmond, VA

Prepared closing documents and managed loans from processing through closing.

Coordinated with lenders, real estate agents, real estate attorneys, title companies and worked with borrowers on clearing loan

conditions

JET Home Inspections, Inc. 2002 - 2010

Owner/ Inspector, Part Time, Richmond, VA

Performed comprehensive residential home inspections for perspective buyers and sellers, delivering a written report with

photos of defects observed.

All inspections followed the ASHI standards of home inspection.

Inspected annually seven group homes for maintenance and safety concerns.

ECPI Technical College 2002

Adjunct Faculty Member, Main Campus-Moorefield Park Location, Richmond, VA

Course title: Unix Operating System, taught on Red Hat Linux 6.2.

Atlantic Resource Group 2000 - 2001

Dazel Administrator on contract at Philip Morris USA, Richmond, VA

Maintained multiple Dazel Output Management domains.

Troubleshooting and repair of Dazel environment.

Installed software patches and service packs as needed for support.

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John E. Troutman

2216 Hanover Ave. Cell 804-***-****

Richmond, VA 23220 E-Mail **********@********.***

Oracle Corporation 1992-2000

Customer Advocate, Oracle Support Services, Orlando, FL

Assisted Customers with process and best practices for working with Oracle Support Services.

Facilitated customer relationship with the local support center and Oracle Development.

Educated customers on Oracle’s self service electronic support offerings.

Acted as key contact for customer requests and issues to ensure customer satisfaction.

UNIX Systems Administrator, Orlando Data Center, Orlando, FL 1996-1999

Administered and supported 16 production UNIX systems running HPUX 11.00.

Maintained NT 4.0 print services. Installed PC software and hardware.

Managed Data Center facilities, HV/AC, UPS, and electrical.

Associate Sales Consultant, Oracle Government 1995-1996

Direct Marketing Division, Herndon, VA

Provided direct technical pre-sales support to 40 Oracle Government sales representatives.

Trained sales reps on new and existing Oracle products and technology.

Led courses on Oracle products.

Provided internal hardware and software support.

Associate Sales Consultant, Oracle Government 1994-1995

Program Capture Team, Bethesda, MD

Provided individual and team technical support to contractors .

Scheduled and administered on-site software installations of Oracle Software.

Computer Operations, Eastern Region Data Center, Bethesda, MD 1992-1994

Solely responsible for the backups of all systems located in the Eastern Region Data Center.

BF Saul Mortgage, Chevy Chase, MD 1990-1991

Post Closer

Chevy Chase FSB, Chevy Chase, MD; Falls Church, VA 1988-1990

Teller, Head Teller, Customer Service Representative

First American Bank of Virginia 1984-1988

Teller

EDUCATION:

Computer Information Systems, A.A.S., Northern Virginia Community College, May 1994.

Professional Training:

Presentation Skills

Inspection Training Associates

Lead Certification RRP course

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