Customer Service Manager
Resume:
KRISHNA ARYAL
Evershine A keys Resort & Spa
Gautam Road Mahabaleshwar
MH: 412 806
Mobile: 839*******
E-Mail: ********@*****.**.**
CAREER OBJECTIVE: - Keen to develop professionalism at various levels along with management skills. Knowing and understanding people (internal & external customer) at par level.
WORK EXPERIENCE:-
May 2012 – Till Date.
Ever shine A Keys Resort, Mahableshwar, Maharashtra.
F&B Executive
* Responsible for all VIP's, guests concerns or elevated requests, front line assistance and operational consistency in the building.
* To ensure that the customer promise is delivered and that customers are satisfied within the framework of financial targets set.
* To ensure that guests receive high quality service
* To ensure that the applicable regulations are complied
* To be responsible for his or her own results
* To optimize the supply chain and the use made of raw materials
November 2011 – April 2012
The Kenilworth Resort & Spa, Goa.
Captain.
* Opening and closing of restaurant.
* Running shifts, training and guiding, performance reviews of staff.
* Active participation in menu launches, VIP events, competitions at cluster levels.
* Update and maintain all restaurant management reports.
November 2010 – October 2011
The Grand Cambay, Ahmadabad.
Captain.
Duties/Responsibilities includes:-
* Train and lead team of food and beverage servers.
* Present bills and accept payments.
* Order restaurant supplies and equipments.
* Maintain and control small ware and liquor.
* Update and maintain management reports.
* Settle customer complaints.
* Preparing guest data base.
November 2008 – October 2010
Taj Hotel (The Gateway Hotel, Coonoor)
Food & Beverage Associate.
Duties/Responsibilities includes:-
* Take reservations.
* Greet customer, present menu, and help customer to select menu items.
* Take beverage orders and dispense them.
* Suggestive selling of Food & Beverage.
* Prepare cash receipts and other closing reports after the restaurant closes
* Ensuring excellent customer service.
EDUCATION:-
Academic Qualification: Passed 10+2 from H.S.E.B. in the year 2004.
Professional Qualification: June 2004 - June 2007. Bachelor in Hotel Management affiliated to Rajasthan University.
SKILLS
* Marketing
* Telesales
* Quality Life Skills
* Team management, leadership & team player
* A liking for organizational work
* Effective management: delivering profit centre profitability
* Sales ability
* Adaptability: coping with the diversity of customers and their needs
* Thoroughness
* Sensitivity to customers: good relationship skills
* Spirit of initiative
* Financial awareness
Personal Details:
Father Name: Mr. Shaligram Aryal.
Permanent Address: Putli Bazaar Municipality, ward no. 13, Syangja, Gandaki, Nepal.
Date of Birth: 28th of April, 1985.
Marital Status: Single.
Passport no: 3221567
Nationality: Nepali.
Languages Known: English, Hindi, and Nepali.
Hobbies: Traveling, Swimming.
Personality strengths: Able to handle various tasks simultaneously and well organized.
Work effectively in a team or independent environment.
Capable of working under pressure and able to handle difficult situation.
DECLARATION:-
I hereby declare that the information furnished above is true to the best of my knowledge.
REGARD’S
(Krishna Aryal)
REFERENCES
Mr. Vijender Singh
Food & Beverage Manager
Country Inn & Suits
Mr. Rahul Chitins
F & B Manager
Blue Radisson, Mumbai
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