Customer Service Manager

DAISY LEA HERNANDEZ

**************@*****.***

**** ******** **.

San Diego, Ca 92105

Tel: 619-***-****

Work Experience

****-** **** ***** ******** San Diego, Ca Caregiver (ONCALL ONLY)

:Providing companionship and conversation, Providing stabilization and

assistance with walking Preparing meals and cleaning up meal-related items,

Providing medication reminders and appointment reminders,Performing light

housekeeping tasks,Running errands, Assisting with bathing, grooming,

toileting and incontinence issues

2010 - 2012 Networx SLS San Diego, Ca Community Support Facilitator/

Personal Attendant: Support (supervision) in the focus person's home, as

well as in the surrounding neighborhood and community.Assist with his/her

network of support in identifying/developing/implementing meaningful

Individualized Support Plans (ISPs).The ability to advocate for/with the

focus individual, interacting with the family members, significant others,

community members and other agency/professional staff.

2007 - 2009 Longs Drugs San Diego, Ca Head Cashier: Oversee cash

transactions, cash reconciliations, account payments, account receivables

and other accounting duties according to company policies.Welcome

customers, provide assistance and respond to their concerns.Manage customer

transactions both cash and card payments.Train newly hired cashiers on

accounting procedures and company policies. Supervise checkout stations on

regular basis. Manage store operations in the absence of Store Manager.

Maintain the checkout area clean, safe and organized.

2005-2007 Money Tree Inc San Diego, Ca Teller:Maintain contact with

clients regarding cash and checking services,Handle deposits, withdrawals,

money orders, cashier and travelers' checks and credit card advances

Balance cash drawers,Transfer funds and accept loan payments Examine

checks for endorsements Perform data entry services regarding clients'

accounts and transactions

2003-2005 McDonald's San Diego, Ca Manger: Maintained high standards of

customer service during high-volume, fast-paced operations Communicated

clearly and positively with coworkers and management, Mastered point-of-

service (POS) computer system for automated order taking,Handled currency

and credit transactions quickly and accurately,Followed procedures for

safe food preparation, assembly, and presentation Assisted management with

inventory control and stock ordering

Mission Bay High School 2000-2004

UEI Computer Technic 2004-2005

San Diego City College 2013-Present

References

Upon Request

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