Manager Technical Support

Orlando Del Carmen ***** SW **St

Miami, FL *****

Cell: 323-***-****

E-mail: **********@*****.***

SKILLS SUMMARY:

Fifteen years of experience in hardware, software, management, networking, quality assurance, and customer

support in various industries.

Proven success in creative problem-solving and team leadership, an enthusiastic Computer Technician with

customer service experience at several companies.

PROFESSIONAL EXPERIENCE:

LA FERIA DE LAS AMERICAS – MIAMI, FLORIDA

MARKETING & PUBLIC RELATIONS - April 2013 – Present

Development of Publicity material to promote the fair: flyers, social media

Maintenance of Web page

Creation of promotional videos

IT/Computer System Administrator

INSIGHT GLOBAL – ASSURANT – MIAMI, FLORIDA

CONSULTANT -TECHNICAL SUPPORT HELD DESK – December 2012 – March 2013

Provide Technical Support to computer users Globally

Respond to phone calls inquiry, from computer users with virus, malware, performance and Software problems.

Remotely connect to computer users (using technology such as: Bomgar, VNC) and fix any issues

Maintain Logs and report of daily activities using ticket system (HP Help Desk)

INSIGHT GLOBAL – UNIVISION -MIAMI, FLORIDA

CONSULTANT -TECHNICAL SUPPORT IT HELP DESK- November 2012

Responsible for providing local support to all corporate computer users.

Troubleshooting and resolution of OS and applications issues.

Support suite of popular business software such as: Microsoft Office

Maintain Logs and report of daily activities using ticket system ( Service Now)

CYBERDEFENDER – LOS ANGELES, CALIFORNIA

TECHNICAL SUPPORT SPECIALIST February 2011 to April 2012

Provide Technical Support to computer users Globally

Respond to phone calls inquiry, from computer users with virus, malware, performance and Software problems.

Remotely connect to computer users (using technology such as: Logme In, Team Viewer) and fix any issues

reported.

Perform software / hardware test and defect reporting as needed. – Scan for Viruses and Optimize services and

applications running, increase virtual memory, stop unnecessary services and applications.

Respond to new sales transferred to install Cyberdefender suite of applications and clean and optimize new

client's computer systems.

Support suite of popular business software such as: Microsoft Office from 2007 to 2010, Quickbook, SQL &

Access databases, Antivirus software: Norton, McAffee, Avast, AVG, Avira, etc .- Chat software: MSN, Yahoo.

Skype, Google Chat, etc – Installed software – run Pc and applications updates –

Support of OS: Windows XP (all versions: Home, Student, Proffesional, etc) Windows Vista, Windows 7 (all

versions)

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Maintain Logs and report of daily activities using ticket system (Right Now)

TOLT SERVICE GROUP - TORRANCE, CALIFORNIA

INVENTORY CONTROL SPECIALIST/ IT SUPPORT February 2010 to June 2010

Processing and testing of Incoming computer parts Inventory Cycle Counts of existing computer equipment’s and

parts using Inventory software: Express Software and Hardware Manager

On assignment deployment of software and hardware updates on Customer sites. Printers upgrade and

deployments: HP, Dell, Cannon, Kodak, etc

Support of OS: Windows XP (all versions: Home, Student, Proffesional, etc) Windows Vista

Pick Up, delivery and installation of computer equipment.

Built and upgrade of computer equipment, software upgrades and installation.

Computers initial set up, imaging and customization of computer equipment.

CFTV34-SOUTHSHORE BROADCASTING INC - LEAMINGTON, ONTARIO, CANADA

OPERATIONS MANAGER March 2006 to May 2008

Oversees, Supervise daily recording and broadcasting operations of Television Station.

Floor Manager for TV Studios, Producer, Director Cameraman Camera Operator for studio and locations.

Editor Operates videotape and Digital editing equipment and computer editing Software

Responsible for the set up and maintenance of all computer equipment.

INTERNATIONAL TRUCK & ENGINE CORPORATION - WINDSOR, ONTARIO, CANADA

IT / SECURITY COORDINATOR January 2005 to February 2006

Responsible for providing local support to all corporate computer users.

Troubleshooting and resolution of OS and applications issues.

Support suite of popular business software such as: Microsoft Office from 2007 to 2010, Quickbook, SQL &

Access databases, Antivirus software: Norton, McAffee, Avast, AVG, Avira, etc .

Support of OS: Windows 2000, 98 and XP (all versions: Home, Student, Proffesional, etc)

Testing of applications (software) created to test the functionality of the control panel of the trucks build at the

plant.

Support, maintenance and upgrades to main servers and computer work stations.

Responsibilities include monitoring and maintenance of facility Security system, support of local prototype

equipment and software

Oversees Help Desk operations.

ELRING KLINGER SEALING SYSTEMS - LEAMINGTON, ONTARIO.

LOGISTIC AND ASSEMBLY MANAGER April 2001 to October 2004

Supervised and led all activities related to Production, Quality, Production Planning, Shipping & receiving,

Health and Safety and Internal and External Logistic process.

Testing (using an application developed in house) of new prototype parts, before they were submitted to

Customers for approval.

Ensured 100 % on time deliveries, customer satisfaction, and direct customer relations

Developed and implemented an internal logistics plan and lay-out to improve flow of material.

Led daily production planning meetings, and member of Management negotiating committee with Local Union.

SCHUKRA OF NORTH AMERICA - WINDSOR, ONTARIO, CANADA

BUSINESS PROCESS ANALYST/IT May 1996 to December 2000

Developed the complete bar code scanning process

Lead member of project team in conducting needs analysis, designing, developing,

modifying, documenting, implementing, testing, training and monitoring of business processes

Team Leader responsible for the full implementation of the BPCS system a new computerized inventory system

ERP/MRP (BPCS) improving the issuing, tracking and movement of materials throughout the company.

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Liaison between computer end-users and technical support team to define business needs and the development of

accurate reports from each department of the company.

Developed the complete bar code scanning process (that includes testing and defect tracking of each phase of the

development process)

Modifying, documenting, implementing, testing, training and monitoring of business processes

HIRAM WALKER & WINES – WINDSOR, ONTARIO, CANADA

HELP DESK ANALYST-CORPORATE IT GLOBAL SUPPORT 1994 to 1996

Provide technical Support to Corporation computer users globally for a variety of Operating systems,

Support of OS: Windows 2000, 98 and XP (all versions: Home, Student, Proffesional, etc)

Support suite of: Microsoft Office, Lotus Notes, etc

Business application, VPN, Mobile devices, conferencing set up, etc.

Remotely connect to computer users (using technology such as: PC Anywhere and Lotus Portal

Lead of Spanish speaking Team support for Europeans and Latin America countries.

Trainer and member of the Implementation Team for new applications and business procedures.

IT SKILLS:

Software: Experience with operating systems from DOS to Windows 7. Software analysis, troubleshoots, diagnostic and

repair. Vastly knowledge in applications such as: Microsoft Office 97 / 07 /10, Antivirus, Backup Image Creation,

ERP/MRP, etc.

Network: Deployment, troubleshooting and administration of networks, data monitoring, backup and restore.

Hardware: Expertise in installation, troubleshooting and implementation of hardware (Video Card, Sound Card, Printers,

etc). Develop and implement preventative maintenance plans, configure data storage devices

EDUCATION:

Associate, Computer Science, Trios College of Business & Technology, Ontario, Canada, 2005

LANGUAGES:

Fluent in English and Spanish

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