Customer Service Sales

Alissa C. Rubino

** ***** ******

P.J.S, NY *****

(631) 384- 6941

***********@*****.***

OBJECTIVE To be an active & excellent employee in your organization and to express and develop my professional

skills for the mutual benefit of the company and myself.

EDUCATION American International College Springfield, MA

Graduated with a Bachelor of Science Degree, Sports Management, May 2007

EXPERIENCE Consumer Affairs Representative, NBTY, Inc. Bohemia, NY, (06/10-07/13)

• Assist consumers by answering questions, concerns and/or dealing with any issues that may arise (i.e.

complaints) pertaining to the products we manufacture using my knowledge of vitamins, herbs, and minerals

as well as federal regulations that we abide by (i.e. DSHEA) for over 20 whole sale brands.

• Understand nutrition principles while maintaining a strong knowledge of all products, brand websites and

label information.

• Responsible for providing results of investigations to consumers on serious complaints.

• Handle all Walmart and Sam’s Club private label product inquiries and complaints.

• Assist consumers with any recall information/procedures that may arise.

• Able to maintain consumers brand loyalty by diffusing issues and satisfying consumer complaints and

concerns with patience and sensitivity.

• Train new employees on usage of complaint database, product information and all aspects of job functions.

• Report volatile consumer illness complaints to FDA in a time sensitive basis.

• Consistently meet performance bench marks in all areas (speed, accuracy, volume, and quality).

EXPERIENCE Front Desk Associate, Powerhouse Gym, Miller Place, NY, (08/09-06/10)

• Plan and promote special events for the gym on a monthly basis, using corporate marketing as needed.

• Provide effective decision making regarding customer service issues.

• Responsible for ensuring that the facility is clean and operationally sound.

• Follows up with potential prospects.

• Conducts gym tours.

• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance

into the gym.

• Monitor check-ins to identify delinquent accounts.

• Ensures that guests and appointments are directed to the appropriate employee/department in a prompt,

professional manner.

• Processes retail and concession sales.

SKILLS

• Excellent communication and multi-tasking skills developed from previous experiences.

• Excellent leadership and problem solving skills.

• Developing and maintaining strong relationships

• Computer: Microsoft word, Excel, PowerPoint and Outlook.

Contact this candidate