Sales Customer Service

Kamal Kant Singh Vishal Mega Mart, Panaji, Goa, India[pic]

***.**************@*****.*** . Cellular +91-885*******

Summary

Professional with more than two years' experience in a management capacity

within the Retail industry- including documentations, sales, operation &

service management. Experience includes total profit and loss

responsibility, daily reports preparation, increasing sales, improving team

performance, all activities of personnel supervision and management,

insuring compliance with policies and established practices, interpreting

regulations, developing excellent customer rapport, resolving problems.

Areas of Expertise

Back and Front Retail Operations Data

Management

Customer Relationship Management Workflow

Management

Organization and Administrative Assessment and Resolution Sales,

Operations and Financial Analysis

Experience

Airplaza Retail Holdings Pvt. Ltd.-Vishal Mega Mart.

Texus Pacific Group July.2010 to Present

Department Manager-Retail Operations TEAM

SIZE-25+

TPG Capital, a leading global private equity investment firm, Vishal Mega

Mart has approved the sale of its front-end retail trading business to the

diversified Shriram Group and the back-end wholesale trading business to

the Indian arm of private equity firm TPG .The percentage of share value

between both companies are 51:49 ratio. Vishal Mega Mart total Retail

Operation is taking care by Airplaza Retail Holdings Pvt. Ltd. (A

Subsidiary of Shriram Group) .It is Hypermarket format and promises to

customer for getting all under one roof. Like: Apparel, .Non-Apparel,

Consumer Durable, General Merchandises and FMCG Products etc.

1. Achieving Sales Target

2. Conversion Ratio

3. Sales Analysis (Month on Month, Year on Year.)

1. Pilferage Control

2. Balanced Merchandise Category Performance

3. Floor Ambience

4. Staff Grooming, Punctuality

5. Staff Turnover

6. Maintaining Floor VM & Ambience

1. Ensuring proper Bin Card updating.

1. Adhering to Best Retail Standards such as

1. Staff (grooming, look, morale, punctuality)

2. Admin (cash deposit, compliance to local laws

Infosys Bpo Ltd. (Pune) June,2006 to June,2008

Worked as Sr. Process Executive

4. Target Achievement

5. Trouble Shooting

7. Distribution of work among Team Members

8. Customer Service

1. Ms-Office Works

2. Education

International Institute of Business & Media, Noida 2010

Post Graduate Program in Management, Retail Management, Major:: Marketing

Adharsh Bhartiya College, (GNDU) 2008

BSc,(bio & Chem.)

Internship

HSBC BANK - Six months Summer Internship in HSBC BANK,Punjabi Bagh. (Title-

Competitors Analysis.)

Dish TV -60 Days Short Term Internship in Dish TV, NOIDA during Dec. & Jan,

2009-2010. (Title-Understanding of Consumer Behavior & Selling Skills")

Honours and Awards

1. Member of the student editorial board of college quarterly magazine

"Retail Trolley".

2. Coordinator of Business plan committee in Annual function 2009.

3. Got 1st prize in Volleyball in ISB&M, 2009.

4. Got NCC 'C' certificate during graduation.

Extra-Curricular activities

National Service Scheme : Cadet during 2008-2010 in ISB&M.

Additional Information

Computer proficiency : SAP Retail (user), MS Office 2007 & 2003.

Hobbies & Interest : Listening to music & net surfing

Personal Details

Fathers Name : Mr. S.N.Singh

Mothers Name : Mrs. Savitri Devi

Languages known : English, Hindi

Passport Details : K1346586

Permanent Address : Shivpur, Dist-Ballia, U.P-277501

Declaration

I hereby declare that all the above mentioned information is true in the

best of my knowledge and belief.

Place:

Signature:

Date:

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