Project Customer Service

Anthony Apellido

***** ****** ****; Mabelvale, AR 72103

501-***-**** (cell)

*********@*****.***-****.***

Digital Portfolio: http://anthonyapellido.daportfolio.com

SUMMARY

Combining my experience and education in project management and graphic design education, I have developed excellent communication and interpersonal skills enabling me to successfully work with a variety of people in diverse situations. I have the ability to plan, execute, and communicate the goals of multiple projects, which will make me an asset to your organization.

SUMMARY OF SKILLS

Project Management

• Excellent written and verbal communication skills

• Successful leader with ability to plan and execute projects

• Understanding of Risk Management

• Understanding of project life-cycle from Initiation, Planning, Execution, Controlling, and Closing

• Proficient in Microsoft Project

• Understanding in the use of Total Quality Management

Graphic/Web Design

• Visual Design/ Animation/ Scripting and Web Authoring

• Layering, timeline, and animation in Flash; drawing, editing

• Modifying and manipulating text

• Use of audio, presentations, slides, transitions, and special effects

• Formatting HTML documents, hyperlinks, frames, and images

• Huge library of reference materials: Graphics/ 3D models/ plug-ins

• Designed Flash Programs and screen savers

EDUCATION

ITT Technical Institute Little Rock, AR

Bachelor of Science Degree in Information Technology - Project Management

• Academic Honors Achieved

• Anticipated Graduation in March 2013

ITT Technical Institute Little Rock, AR

Associate of Applied Science Degree in Visual Communications

• Academic Honors Achieved

• Anticipated Graduation in December 2011

EXPERIENCE

Acxiom Conway, AR 8/ 2011 – 4/2012

Intern Project Analyst

• Researched, compiled, processed and coordinated project data e.g. data entry, report generation and work plans.

• Ensured projects were set up according to the terms of the contract or charter for the project.

• Documented and filed completed projects using SharePoint according to company procedures

• Organized and conducted project status weekly meetings; recorded all action items and produced meeting minutes after every meeting.

• Created the Standard Operating Procedure for the role of the Project Analyst on the team.

• Communicated daily with all project managers on the team to ensure successful project completion.

• Participated in the organization of all phases of the project.

Extended Stay Hotels Little Rock, AR 2/ 2008 - 9/2010

Guest Services Representative

• Provided customer service for guests staying at the hotel.

• Sold and booked rooms through reservations from incoming calls from perspective guests.

• Managed paperwork and run audits for accurate sales projections for the manager and the hotel.

MILITARY EXPERIENCE

U.S. Army Fort Bragg, NC 2000-2007

Sergeant

• Successfully completed over 400 missions in three countries and led soldiers into combat and brought all soldiers home safely.

• Unmanned Ariel Vehicle (UAV) operator in charge of collecting Aerial intelligence for missions and providing support for patrols on the ground.

• Managed a squad of 10 soldiers in training and delegated authority to two team leaders.

• Maintained inventory, security, and accountability for weapons worth $12 million

• Met regularly with Company Commander to create training schedule for 180 soldiers and conducted physical training for a platoon of 42 men.

• Accepted leadership of company when upper leadership was unavailable

• Analyzed data and created Excel worksheets tracking accountability of weapons for Company Commander

MILITARY AWARDS

•

• Bronze Star

• Army Commendation Medal with V device (for Valor)

• Army Achievement medal (X3)

• Good Conduct medal (X2)

• NATO Medal

• Iraq Campaign Medal

• Afghanistan Campaign Medal

• Expert Infantryman’s Badge

• Combat Infantryman’s Badge

• Parachutist Badge with one Bronze Service Star (Combat Jump)

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