Customer Service Management

V A service oriented professional with around five years of work experience

V Currently associated with National Institute of Event Management (NIEM)

Mumbai

V An excellent communicator with strong technical skills; proven track

record of utilising a process-oriented approach towards the

accomplishment of organisational objectives

Field of Study University / College Year

Post graduation in National Institute of Event 2013

Event Management Management

Diploma in Event National Institute of Event 2012-13

Management Management

T.Y.Bcom Mumbai University 2010

H.S.C Swami Vivekananda Junior 2007

College

S.S.C Swami Vivekananda High School 2005

EVENT EMPLOYMENT RECITAL

Company Name Experience

Horizon W.I.E & Currently associated with Horizon since October 2012

The factory for various wedding events, and associated with The

factory from January 2013.

Co-coordinating with each and every department, (i.e.

logistic, cheaper rooms, arrivals, departures, etc)

Have hands on experience in client service.

Clock Work Worked for India's Got Talent 2012, Mumbai audition

Events Pvt Ltd Worked for Bigg Boss 6 2012

Worked for Master Chef 3 2013

Worked for Junior Master Chef India 2013

Worked for Indian Idol Junior 2013

Cineyug Events Worked for Sound of Soul

ABEC Ace Tec Exhibition 2012 Mumbai

Diamond Red Worked for Zee Rishtey Awards 2012.

Cherry

Book My Show Worked in F and B for Sunburn

Red Events Worked on various wedding events

Employer I Seven Hills Hospital

Job Title Billing Executive (Billing Department )

Date of 04/2010 - 03/2012

Employment

Job Coordinating with the consultants and the staff

Involvement for appointments

Organizing various trainings and events within the

hospital of a specific department.

Explaining the packages and charges for the

services rendered

Updating the bills of patients

Evaluating the packages provided with the actual

cost of packages

Employer II Bank Cards

Job Title Group Leader (asst. to team leader)

Date of 08/2009 - 03/2010

Employment

Job Verifying the calls taken by the agents and closing

Involvement their calls

To collect the documents from the agents, which are

collected from the customers, and submit those

documents in the bank

To provide calling data to the agents

Mentoring & training the agents on the know - how

of the calls

Employer III Sparsh BPO Services Limited

Job Title Customer Service Associate

Date of 01/2008 - 06/2009

Employment

Job To contact the customers and explain the various

Involvement plans of the product

To understand the saving pattern of the customer

and provide with the best suitable plans of the

ULIP's or insurance, as per their need &

requirement

To generate the maximum number of valid leads

every week and meet the weekly targets

Conducting quality check of the calls taken by

executives as per the quality parameters of the

client

Assessing the calls and providing valuable feedback

to improve the quality of the calls

Liaising with the team leader to train and develop

the skills of the executives

Date of Birth: March 2, 1988

Nationality: Indian

Gender: Male

Address: 403/C, Shivdham, Chembur, Mumbai 400074

Hemant Raheja

Mobile: 91 - 889-***-**** ~ email: *************@*****.**.**

PROFESSIONAL APERCU

ACADEMIA

EMPLOYMENT RECITAL

PERSONAL VITAE

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