*** *. **** ******

Macungie, PA *****

347-***-****

Jessica Soto

Summary of Qualifications:

More than ten years providing executive office administration and clerical

support with great organizational skills and excellent communication and

exceptional customer service.

Skills:

. Excellent customer service

. Process improvement

. Able to negotiate pricing in a retail environment

. Highly proficient with all Microsoft Office products, as well as

proprietary software

. Able to multi-task in a highly demanding environment

. Excellent interpersonal skills

. Able to motivate a team

. Adept in training others

Work Experience:

Finesse Novelty Corp Feb 1999 - August 2012

Assistant Manager

. Supervised job assignments for 35 employees

. Improved customer service based on client feedback through the

development of new policies and procedures

. Assisted customers with returns and placing orders

. Followed up on all orders coming in from overseas with U.S Customs,

Freight Forwarder & FedEx

. Maintained all documentation from overseas

. Supervised product inventory; verified quantity and quality of

products received and maintained Internet Orders

. Responsible for maintaining warehouse stock inventory

. Handled Production samples making sure samples are as ordered

. Resolved concerns to clients satisfaction

. Developed and maintained company forms and spreadsheets to

efficiently and effectively track sales and supplies of the company

which earned recognition from employers and vendors

. In charge of shipping orders from California warehouse and

maintaining Bill of Lading

Order Entry Clerk

. Data Entry, input all orders that came into the company using e-

Enterprise Great Plains

. Updated delivery dates

. Responsible for proof reading and editing Overseas Correspondence

. Handled all daily correspondence with overseas vendors

Receptionist

. Managed high volume phone calls using Cisco IP phone system

. Screened visitors & phone calls

. Resolved concerns to clients satisfaction

. Responsible for submitting timesheets

. Entered purchase orders and maintained inventory of office supplies

Ridgewood Psychotherapy clinic Nov 1995- April 1998

Receptionist

. Provided clerical support for associate staff

. Scheduled appointments and contacted patients daily to confirm

. Answered phones and took detailed messages

. Prepared all written communication including weekly bulletins

. Answered telephones

. Standardized department filing system so staff could easily locate

information in any filing center

COMPUTER SKILLS:

Proficient in Microsoft Office 95/97/2010, Adobe Photoshop 7.0, Enterprise

known as Great Plains, Matrix system, Adobe Acrobat 5.0, Crystal reporting

system.

Professional References furnished upon request.

Contact this candidate