Customer Service Manager
Resume:
Macungie, PA *****
Jessica Soto
Summary of Qualifications:
More than ten years providing executive office administration and clerical
support with great organizational skills and excellent communication and
exceptional customer service.
Skills:
. Excellent customer service
. Process improvement
. Able to negotiate pricing in a retail environment
. Highly proficient with all Microsoft Office products, as well as
proprietary software
. Able to multi-task in a highly demanding environment
. Excellent interpersonal skills
. Able to motivate a team
. Adept in training others
Work Experience:
Finesse Novelty Corp Feb 1999 - August 2012
Assistant Manager
. Supervised job assignments for 35 employees
. Improved customer service based on client feedback through the
development of new policies and procedures
. Assisted customers with returns and placing orders
. Followed up on all orders coming in from overseas with U.S Customs,
Freight Forwarder & FedEx
. Maintained all documentation from overseas
. Supervised product inventory; verified quantity and quality of
products received and maintained Internet Orders
. Responsible for maintaining warehouse stock inventory
. Handled Production samples making sure samples are as ordered
. Resolved concerns to clients satisfaction
. Developed and maintained company forms and spreadsheets to
efficiently and effectively track sales and supplies of the company
which earned recognition from employers and vendors
. In charge of shipping orders from California warehouse and
maintaining Bill of Lading
Order Entry Clerk
. Data Entry, input all orders that came into the company using e-
Enterprise Great Plains
. Updated delivery dates
. Responsible for proof reading and editing Overseas Correspondence
. Handled all daily correspondence with overseas vendors
Receptionist
. Managed high volume phone calls using Cisco IP phone system
. Screened visitors & phone calls
. Resolved concerns to clients satisfaction
. Responsible for submitting timesheets
. Entered purchase orders and maintained inventory of office supplies
Ridgewood Psychotherapy clinic Nov 1995- April 1998
Receptionist
. Provided clerical support for associate staff
. Scheduled appointments and contacted patients daily to confirm
. Answered phones and took detailed messages
. Prepared all written communication including weekly bulletins
. Answered telephones
. Standardized department filing system so staff could easily locate
information in any filing center
COMPUTER SKILLS:
Proficient in Microsoft Office 95/97/2010, Adobe Photoshop 7.0, Enterprise
known as Great Plains, Matrix system, Adobe Acrobat 5.0, Crystal reporting
system.
Professional References furnished upon request.
Contact this candidate