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Customer Service Manager

Location:
Pleasant Grove, UT
Salary:
50000
Posted:
September 05, 2013

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Resume:

Craig R. Wilson Cell

801-***-****

*** * *** *

******@*****.***

Pleasant Grove, UT 84062

My name is Craig Wilson and I am applying for the position you have

advertised for a Shipping & Receiving Coordinator. I am a very outgoing

person with the right attitude needed to complete the task at hand,

regardless of intensity. I have a positive and friendly disposition and I

do enjoy working with people. I have worked by myself as well as part of a

team. I love to work with my hands and I thrive on staying busy. I have

combined work experience in shipping of more than 23 years.

I have managed and supervised multiple employees throughout the years

and directed shipments for both domestic and international markets. I am a

member of and have also attended the National Postal Forum Convention for

many years and I am dedicated to my position. I have worked with multiple

agencies to determine the best shipping methods and budgeting possible and

have good networking skills.

I am eager to ask questions and to learn and I love to teach others

what I know, and thoroughly enjoy being taught as well. Learning, to me, is

great knowledge. If you decide to make me an addition to your office, you

will have gained a great asset and loyalty for your team.

Salary requirements: I'm open to a reasonable and competitive offer.

Craig R. Wilson Cell

801-***-****

740 N 100 W

******@*****.***

Pleasant Grove, UT 84062

SUMMARY

Experienced in domestic and international shipping, monthly, quarterly, and

annual reports, packaging, metering, supervising, working with large

shipping vendors, and budgeting. Working knowledge of Word, Excel, Outlook.

SKILLS

. Supervising, metering, packaging, shipping, labeling, customer

service, phone skills, negotiation, budgeting, reporting.

SOFTWARE

. UPS Worldship, FedEx Ship Manager, USPS Click N Ship for Business, UPS

& FedEx Online systems

WORK EXPERIENCE

Xango LLC Lehi, UT

April 2006 - July 2013

Mail Center Manager

. Picked up and sorted mail daily, received packages, delivered mail and

packages to consignees, handled RMA's for returned items, shipped

orders via UPS, FedEx, DHL, etc. Expert knowledge of UPS Worldship,

metered mail using a Pitney Bowes Connect+ system, negotiated lease

contracts for meter machine and hand held receiving device, purchasing

of Mail Center supplies, submitted hyper accurate monthly departmental

shipping spending reports to accounting and finance, arranged

discounted shipping rates through other carriers. Prescreened,

interviewed, hired and trained staff in my department. Supervised 1-2

people.

ACCOMPLISHMENTS

. Instigated the use of a third party mailing company for out of country

checks; Resulting in $30k saving in postage and shorter delivery time.

. Implemented customer shipping option that resulted in a estimated

$250k saving in a 7 year time frame.

Reason for separation: Laid off

E Excel Int'l Springville, UT

August 2005 - April 2006

Order Fulfillment

. Pulling orders, packaging, shipping, mailing, mail delivery,

inventory, cycle counting, and stocking.

Reason for separation: Better opportunity

LaGrand Distributing, Inc Salt Lake City, UT

September 2004 -Feb 2005

Salesman

. Assist many customers in determining their company's needs, assist

customers in product knowledge and purchasing of various products

including packaging, shipping, and janitorial supplies, check

inventory and vendor information to determine availability for

requested item, write up purchase orders for the products that are

ordered, make sure that all orders are filled to customer's

satisfaction, provide excellent customer service to many businesses.

Reason for separation: Desire to get back into my area of expertise: Hands

on Shipping & Receiving.

Brigham Young University Bookstore Provo, UT

November 1993 - September 2004

Shipping Specialist

. Assist customers at the customer counter with proper methods of

shipping various merchandise and personal items, excellent knowledge

of the DMM & IMM, purchase supplies for department such as boxes,

stamps, etc, handle outbound shipments of all charge-backs,

determining the proper method of shipping, excellent working knowledge

of UPS Worldship and FedEx Ship Manager shipping programs, excellent

knowledge of Neopost Friendship shipping system, use USPS, UPS, FedEx,

DHL and Airborne Express for all domestic and international shipping,

handle supervisory duties when supervisor is unavailable.

Craig R. Wilson

Page 2

ACCOMPLISHMENTS

. Management had concerns over the shipping cost. I helped research and

analyze shipping cost. From that research, we were able to provide

justifiable details of shipping cost incurred which resulted in

management having a better understanding and feeling comfortable with

the process.

. Researched and purchased "foam in place" packing system for

critical/breakable items resulting in additional business.

Reason for separation: What seemed like a better opportunity.

Valtek International Springville, UT

February 1990 - November 1993

Shipping and Receiving

. Packing parts and control valves for proper and safe shipment both

domestic and international, receive incoming parts and supplies for

proper distribution to the stockroom or anywhere in the facility.

ACCOMPLISHMENTS

. Help implement the color coding of all bar stock received

Reason for separation: Laid off

Utah State Tax Commission Provo, UT

January 1987 - February 1990

Research Technician

. Researching accounts for the Tax Compliance agents in the Provo

office, general office duties such as typing, filing, etc., assist

taxpayers with general tax questions.

Reason for separation: Offered a full time position at Valtek

First Citizens Bank and Trust of South Carolina Columbia, SC

September 1986 - November 1986

Teller

. Provide excellent customer service to bank customers needing access to

their accounts, worked with NCR for general teller transactions.

Reason for separation: Moved to Utah

EDUCATION

Utah Valley University Orem, UT 1987-1989

General Education

Brigham Young University Provo, UT 2002-2003 General

Education

. 50 plus credit hours

References

Patrick Lindsay, Assoc. General Council/HR Director

Xango, LLC, 2889 Ashton Blvd. Lehi, UT 84043

801-***-**** (office) 801-***-**** (cell)

Jorge Rivas, International Logistics Coordinator

Xango, LLC, 2889 Ashton Blvd, Lehi, UT 84043

801-***-**** (office) 801-***-**** (cell)

Christy Jack, Customer Service/Sales

Traco Manufacturing, 620 South 1325 West, Orem, UT 84058

801-***-****



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