Customer Service Manager
Resume:
Hassan Younes
*********@*****.*** 613-***-****
An ingenious restaurant operator and regional manager with over 7 years of experience
i n the food and hospitality industry. Various experiences include the successful proven track
r ecord of controlling costs, and building sales. Driven by promotional growth; an individual
w ho is interested in a long-term and steady professional career.
CORE COMPETENCIES
Languages: English and Arabic Customer service focused and trained
Consistent and outstrip work ethic Great Communicator Strategic Communicator
Exceptional staff Trainer Great at conflict resolutions
Operations Management Business Management Restaurant Management
Knowledgeable in all Microsoft Office Products
EXPERIENCES AND ACHIEVEMENTS
La Madeleine Country French Cafe 2 008 – 2013
D.C, Maryland, and Virginia
Regional Sales Manager
Responsible for creating brand awareness, increasing quarterly sales and increasing
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c ustomer frequency in all of the 9 cafes in D.C, Maryland, and Virginia.
Partnered with local major organizations such as the American Cancer Society –
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8 5,000 members, PR Runners-20,000 members, and JDRF – 30,000 for marketing
p urposes through sponsorship recognition on their website, newsletters, and e-
blasts.
Represented the brand through television segments on local news. Exposed the
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b rand to 3 million viewers per segment.
Set up monthly catering accounts with businesses such as Microsoft, Ad This,
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M iddleburg Bank and Apple Corp, which grossed in an average of $3,000-$4,000
p er month in additional sales per café.
Initiated and closed the largest catering sale for the brand in its 35 year history
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t otaling in $17,000.
La Madeleine Country French Cafe
D .C, Maryland, and Virginia
Restaurant Manager
Managed labor cost, food cost, operating expenses and budget maintenance including
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o rdering, receiving, inventory, for numerous La Madeleine bakeries ranging in annual
s ales of $1.1 Million dollars – $3.5 Million dollars.
Payroll manager- Hiring and training associates, scheduling work hours for over 25 to
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4 0 associates, delegated job assignments in a strategic manner based off of associates
s trength and weaknesses.
In charge of ordering and receiving products worth $10,000 in weekly invoices.
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Directed the Rockville team to achieving the leading sales nationwide in the Mini
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P astries incentives program for the year of 2009.
Directed the Tysons team into achieving the leading sales in the Gift Card incentives
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p rogram in our competitive tier in 2010.
Increased sales variance in comparison to budget and last year comp sales by an
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a verage of 13% - 16% on quarterly basis from early 2011-2012 in Reston .
Sustained a great labor percentage under labor budget for 10 months straight in Tysons
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a s payroll manager.
Al-Arez S pecialty and Catering 2 006-2008
Mclean, VA 22101
General Manager
Enforced store’s daily structure of operations.
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In charge of ordering and receiving products worth $5,000 in weekly invoices.
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Hired and structured the employee schedule on weekly basis.
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Responsible for running a balanced labor percentage in comparison to sales.
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Cut expenses and managed monthly ordering budgets.
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Communicated and assisted clients with their catering needs on daily basis
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Wachovia Bank N.A 2 005 – 2006
Reston, VA 20191
Teller 1 and Teller 2
Provided exceptional customer service.
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Assisted customers with simple and complex financial transactions.
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Refilled ATM’S, responsible for the “Video surveillance box” on daily basis, processed
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s afety deposit transactions thoroughly for many surrounding business.
Accountable for up-selling accounts and other banking products.
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La Madeleine Country French Cafe 2 001– 2005
Reston, VA 20191
Shift Leader
Proofed and recorded inventory with the General Manager.
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Made sure the restaurant was always up to company standards of cleanliness.
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Handled most of customer issues and comments.
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Host, Line Associate
Provided immediate and excellent customer service.
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Showcased the nightly special while exceeding sales target for the special.
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Served customers while focusing on up-selling.
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Education
2005 Graduate of South Lakes High School
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