Manager Customer Service

STEVEN R. THURMON

**** ***** **.

Belton, MO ****2

318-***-**** cell ********@*****.***

With years of experience in Senior Leadership roles in manufacturing facilities, I am able to accomplished results by increasing productivity, decreasing costs, improving quality, and improving employee performance through Lean Management practices and Statistical Process Control, Purchasing and Inventory Control Management and employee mentoring. By working from a results driven and hands on approach in all areas of Manufacturing, I have gained experience in the following areas:

Supply Chain Management P & L Responsibilities Purchasing

Inventory Control Employee Development Production Scheduling

Plant Management Sales Quality Management

Recent Professional History

Kansas City Southern Railroad Dec 2006-Present

Manager of Bulk Operations

Oversee the efficiency of flow for bulk commodity trains (coal, grain, military, and steel) within the KCS Railroad system. Communicate with all major North American railroads concerning all movement and interchange to and from and with customers concerning any orders, potential problems, delays or deliveries within the railroad system. Prepare and Report Weekly KPI’s to Sr. Management. Help instill the importance of Safety to employees at all levels. KCS has won the Harriman gold medal safety award for the last six years in a row among all Class 1 Railroads.

Union Pacific Railroad Apr 2005-Dec 2006

Manager of Yard Operations

Control the efficient flow of trains incoming or outbound through rail yard; build trains to allow for movement of railcars in yard. Work in conjunction with other departments within the Union Pacific organization to meet the customer needs and optimize the best use of equipment and manpower. Meet and comply with all EEO, OSHA, and FRA regulations governing the railroad. Worked with and in conjunction with Department of Homeland Security to provide a safe railroad system.

Nagaoka USA Corp. Aug 2001-Aug 2004

Manufacturing & Sales Manager

Assumed overall responsibilities for Manufacturing, Purchasing, Operations and

Personnel Management. Implemented Inventory Control System, Negotiated and

purchased stainless steel and special alloy raw materials worldwide, Developed Supplier relationships to improve MRP levels while reducing on hand inventory requirements, Implemented Production Scheduling System, Setup a Cost Control System. Setup Purchasing and Receiving Operations, Setup and Implement a Quality Control System and move company toward ISO certification. Mentored and developed department leaders and supervisors to build stronger manufacturing personnel. Reviewed new Customer Specification and requirements for manufacturing.

Custom Alloy Corp. Mar 2000-June 2001

Flange Manager/Plant Manager

Responsible for all Manufacturing, Purchasing, Operations, and Personnel Management. Purchased carbon steel and stainless steel raw materials and semi-finished materials both domestically and worldwide, Oversees Inventory Control, Process Improvement, and Cost Controls.

• Increased production 60% through better utilization of raw materials and equipment and personnel

• Reduced raw material inventory 40% by setting up optimum levels by developing vendor relationships and securing long term contracts.

Office Dimensions 1999-2000

General Manager

Supervised all Manufacturing and Administrative functions by taking a hands on approach and developing and placing employees in proper positions. Performed Quality Control and maintained appropriate inventory levels while coordinating purchasing activities.

• Increased production by 25% while reducing absenteeism by 30%.

• Successfully lowered production costs and increased product quality.

• Developed and implemented new policies and procedures, enabling Office Dimensions to show profit for the first time.

Alloy Piping Products, Inc. 1989-1999

Manufacturing Manager,

Directed and Supervised all manufacturing plant operations, including personnel of 200 employees, Coordinated all aspects of daily operations, including Accounting, Purchasing, Budget Preparations, Capital Expenditure Projections, Customer Service, Engineering, Quality Assurance, and Maintenance. Negotiated contracts for raw materials and semi-finished products worldwide, directed hydraulic forming and hot forge and metal fabrication, welding and x-ray operations as well as quality control for entire manufacturing facility. Also was HR Manager for Manufacturing division.

International Sales,

Initiated and established multiple profitable international projects by opening new markets and expanding the customer base. Created pricing on special alloy products for the domestic sales force by sourcing raw materials and deliveries worldwide. Reviewed complex customer specifications for manufacturing and developed manufacturing procedures to build products.

Production & Inventory Control Manager,

Scheduled all Production, Developed MRP requirement to assure sufficient levels of finished goods and raw materials inventory and balanced the manufacturing operations to maintain a consistent production rate. Supervised and directed all aspects of the Shipping and Receiving warehouses.

Ludlow Laminating & Coating 1976-1988

Quality Control Manager, Assistant Production Control Manager

Customer Service representative, Maintenance Millwright

Academic Credentials

Bachelor of Science, Business Administration, Louisiana Tech University.

Proficient in MS Word and Excel. Experienced in software set-up

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