Customer Service Sales

Ashley Taylor

*** ******** **. *** * Annapolis, MD 21401 410-***-****;443-***-**** *********@*****.***

Objective

I am a energetic and reliable Retail Sales Associate skilled in high-end merchandise environments.

Who is also a detail-oriented, fast paced learner that is able to multi-task and work efficiently under

p ressure

Education

G.e.d 2005 South Baltimore Career Center

m.b.c 2012 Tesst college of technology

Skills & Abilities

Customer I nte rface

Greeted customers upon entrance and handled all cash and credit t ransactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

M ulti-tasking

Cashiered with two cash registers at once in tandem to maximize customer f low. Also by answering

m ulti-lined phones during the operation of cash registers.

C ustomer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks,

working overtime as needed.

Experience

cashier/customer service M arshall’s 09/2012-05/2013

Prevented store losses using awareness, attention to detail, and integrity.

Excelled in exceeding daily credit card application goals

Assisted customers with store or product complaints

Expressed appreciation and invited customers to return to the store.

CUSTOMER SERVICE REP GOODWILL STAFFING 03/2012-09/2012

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided accurate and appropriate information to customer inquiries

Maintained up-to-date records at all t imes

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