Sales Analyst

John Lyons

*** **** ****** #***, ************ Pa 19107 . 484-***-**** .

******@*****.***

CERTIFICATIONS:

Epic Willow Inpatient - Current through Epic 2012

Epic Security Coordinator - Current through Epic 2012

PROFESSIONAL EXPERIENCE:

The Children's Hospital of Philadelphia, Philadelphia, PA

System Analyst - IS Pharmacy, August 2012 to Present

. Experienced in building medications, billing configuration,

dispensing logic, order sets, frequencies, cart administration,

alternative alerts, and Medispan data loads within Epic

. Designed and updated both Smarttext and Print Group Pharmacy

Medication Labels

. Led Epic Willow implementation aspects of Baxter DoseEdge -

Pharmacy WorkFlow Manager

. Managed the redesign and documentation development for The

Children's Hospital of Philadelphia Pharmacy Downtime Label System

. Performed Chronicles Searches, Exports, and Importing from Epic

. Performed security administration and user provisioning activities

. Co-managed the upgrade to Epic 2012 for the Willow team, including

EPIC Build, Implementation, Nova notes review, and the creation of

comprehensive migration plans, test scripts and training

documentation

. Developed Epic Willow Specific operating procedures, policies and

Job Aids

. Used SAP Business Objects to create scheduled and Ad Hoc reports

for workflow and workload management

. Performed 24/7 on call support and support during scheduled Epic

Downtimes

Support Analyst II, January 2009 to July 2012

. Served as the first point of contact for the IS Department and acted

as a liaison between the client community and the rest of the IS

Department

. Performed duties of the problem coordinator for electronic medical

records issues and system degradation with potential to impact

patient safety

. Supported all compliance activities related to state, federal

regulatory requirements, healthcare accreditation standards, and all

other applicable regulations that govern the use and disclosure of

patient, financial, or other confidential information

. Developed checklists, guides, and documentation to assist in future

support issues

. Documented client problems, initiated referrals and recorded

resolutions within the department database software

. Troubleshot tier 2 service level support calls and distributed email

addressing hardware, application software, and operating system

issues

The Children's Hospital of Philadelphia, Philadelphia, PA

Epic Acute Command Center Analyst, January 2011 to February 2011

. Acted as point of contact for issues arising in Epic Acute Go-Live

Project

. Assessed and escalated Go-Live issues determining their patient

safety impact

. Trained and assisted volunteers with CHOP's BMC ticketing system and

Epic Acute components

. Interviewed and selected contactors to replace Support Analyst I and

II role during the Epic Acute implementation period

Trigon Technology Group, LLC, Wayne, PA

IT Services Consultant, March to December, 2008

. Designed, planned, and implemented an extensive array of formalized IT

procedures to properly align the business and IT processes

. Communicated newly implemented IT procedures to employees and upper

management

. Provided in-depth helpdesk and network infrastructure support for clients

. Coordinated and performed system and hardware updates during afterhours

and weekend shifts

Zoological Society of Philadelphia, Philadelphia, PA

Network Technician, April to November, 2007

. Worked with a small team to create innovative and low cost solutions to

IT problems

. Answered or escalated all helpdesk related phone and email inquires

. Contacted and dealt with the outside service contractors; worked

extensively with Dell to correct issues arising from a motherboard recall

. Created and implemented a PC inventory system

. Held responsibility for Daily, Weekly, and Monthly Email and

Voicemail tape backups

Lincoln Financial Distributors Inc., Philadelphia, PA

Junior Data Analyst, April to August, 2006

. Maintained Lincoln's Client Relationship Management Database

. Cleaned and updated contact information, sales data, and activity

information

. Created and ran SQL queries to find duplicated and incorrect contact

information

Scheduled and ran daily, monthly, and yearly Actuate Reports of

sales for Lincoln Financial Distributors

EDUCATION:

Drexel University, Philadelphia, Pa

Bachelor of Science in Information Systems, 2009

. Concentration in Human Computer Interaction

. Minor in Business Administration

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