Customer Service Manager
Resume:
415-***-**** • *************@*****.***
NICOLA HANNINGTON
*** ****** ******, *** #***, Daly City, CA, 94014
• 415-***-**** • *************@*****.*** •
NICOLA HANNINGTON
Objective
To secure a stable position in a company that will not only support me financially but that I will also enjoy,
leading me to thrive further in all that I do.
Experience
Reflection (JCL CO.)
Daly City, CA
April 2013 to July 2013
Sales Associate
Multi-tasking with greeting customers, maintaining a clean and organized store front as well as the back
warehouse, extensive register work (sales/refunds/exchanges/administering store credit etc.)
• Worked most closing shifts
• Exposure to a variety of different clientele and learning how to best to help each individual
• Further experience with a POS system
Urban Outfitters
San Jose, CA
Inc.
October 2012 to January 2013
Sales Associate
Mainly cash register/greeter, direct customer service, helping standardize and display merchandise, organizing
merchandise in back stock
• Extensive experience using a cash register and the integrated computer system that manages all stock
intake and sales
• On the spot problem solving
• Daily use of a handheld mobile device to make send sales for customers from the online store
• Face-to-face customer service on a daily basis
Belmont Village Assisted
Sunnyvale, CA
Living
March 2012 to September 2012
Server
Taking food/beverage order from the elderly residents and their families, knowing each resident by name and
knowing their exact dietary needs (over 100 residents total), busing tables after every meal shift
(breakfast/lunch/dinner), helping to host social events and parties thrown by the company (this included setting
up the event and cleaning up after), attending in-service meetings with all other employees to learn in depth
about potential health risks etc.
• Several recommendations from residents for Employee of the Month
• Food handlers certification
• Certification in CPR
• Experience in dealing with a variety of different people from all ages
Pizz’a Chicago Santa Clara
Santa Clara, CA
August 2011 to January 2012
415-***-**** • *************@*****.***
NICOLA HANNINGTON
Hostess
Taking phone orders, cashier, busing out tables, assisting with light waitressing (drinks/appetizers), greeting
customers and showing them to their tables as well as taking initial orders for drinks/appetizers
• Exposure to fast-paced work (first job)
• Learning an efficient work ethic
• Comfortable interaction with customers
Education
2009 to 2011
Capuchino High School San Bruno, CA
High School Diploma/CHSPE
Moved to the USA in August of 2009 from the United Kingdom as a sophomore. Despite the huge cultural
differences in the education system, I managed to adapt fairly easily although I was moving around a lot which
resulted in me having to drop out mid junior year and get my CHSPE certificate which later on led to me
studying towards my GED.
Software/System Skills
My father worked as a computer programmer overseas, so I grew up around technology. As a
c hild I was always very intrigued with computer software and learnt how to use basic
H TML before I was a teenager. I would make website templates/layouts on Adobe
P hotoshop for fun and eventually started making them for friends’ social networking
p ages (Bebo/Myspace).
A f ew years later, my father opened up his own computer repair shop in Whitstable, Kent
( UK) and he then recruited me to work in the shop after school; helping him out with
s imple spyware installations and light cashier work. It was here that I learnt how to use
M icrosoft Excel as I’d help him out with stocking and recording merchandise that was
s hipped to us daily.
Having attended private schools as a child in the UK, we were taught how to use the
m ajority of the Microsoft programs such as Word and Powerpoint from a young age. We
w ere thoroughly encouraged to use them so I was able to grasp a solid and confident sense
o f each program and had fun experimenting and learning new things which would make
m y work look more professional.
References
Charina Pedron
Store/District Manager
Reflection (JCL CO.)
115 Serramonte Ctr
Daly City, CA 94015
415-***-**** • *************@*****.***
NICOLA HANNINGTON
Romeo Sembrano
Head Chef/Supervisor
Belmont Village Sunnyvale
1039 East El Camino Real
Sunnyvale, CA 94087
Julia
WACC/Department Manager
Urban Outfitters Inc.
356 Santana Row #1050
San Jose, CA 95128
Art
Franchise Owner & Manager
Pizz'a Chicago Santa Clara
1576 Halford Avenue
Santa Clara, CA 95051
(All references are available on request)
Contact this candidate