Customer Service Supply Chain
Resume:
Jessica L. Schumacher
Jacksonville, FL 32246
Phone: 904-***-****
Email: ****.**********@*****.***
Dynamic leader with 5 years of progressive experience within the logistics
and supply industry. Focusing on global end to end supply chain management
solutions to exceed customer satisfaction while successfully managing all
aspects of daily operations.
Achievements
. Successfully implemented process improvements on received inventory and
outbound orders.
. Received numerous recognitions for increased customer satisfaction and
maintaining good business relationships.
. Led logistics solutions for complex orders with multiple supplier
locations.
. Proven track record of elevation within companies for exceeding employer
expectations.
. Awarded a grant to study Logistics & Marketing abroad in Australia.
Qualifications
. Dual Bachelors Degree: Business Administration, with second major in
Logistics from the University of North Florida.
. 4 years of supervisory and managerial experience.
. Managed all daily activities of a $MM organization.
. Highly focused on safety precautions to satisfy company policies and
procedures.
. Exceptional aptitude to easily grasp and implement new concepts and ideas
through means of technology and organization, focused attention to detail
and the ability to handle multiple tasks simultaneously while under
pressure and within deadlines.
. Experience with the following computer applications: Outlook, Word,
Excel, PowerPoint, Access, AS400, QuickBooks, web-based searches, Cloud.
Business Experience
July 2012 to June 2013 - BMT International Trading Company- Jacksonville,
FL.
General Manager (January 2013 to June 2013)
. Held responsible for managing high profile customer accounts to
include successfully resolving customer discrepancies in a timely
fashion by partnering with accounting department, vendors, freight
forwarders, and business owners.
. Supervised revenue in relation to expenses of all orders to conclude
total profit margins.
. Managed billing process and customer accounts to bring resolution to
outstanding accounts receivable balances.
. Facilitated mentorship with employees for guidance to increase
productivity and took corrective action when needed.
. Reviewed shipping contracts and established other business ventures.
. Signed off on all invoices from suppliers and freight forwarders
before submitting to Accounting Department to release funds.
. Maintained supply chain visibility.
. Purchasing agent for the company.
Manager, Supply & Logistics (July 2012 to January 2013)
. Used supplier pricing feedback to compile quotes for customers in a
timely manner to provide the best customer service possible.
. Responsible for inventory control, packing for export, and warehouse
management including operating forklift to receive and ship goods.
. Requested quotes from freight forwarders for export rates.
. Complied with all Cotecna and Bureau Veritas regulations before
exporting to specific international locations.
. Tracked problem shipments for customers to ensure proper delivery
time.
January 2007 to October 2010 - Trailer Bridge, Inc. - Jacksonville, FL.
Owner Operator Dispatch Supervisor (January 2010 to October 2010)
. Supervised a fleet of 35 drivers- monitoring their performance on load
deliveries and pickups; assisting with encountered issues in regards
to special needs, miles, home time, availability and hours of service.
. Assisted with owner operator recruiting by fielding questions and
performing interviews.
. Effectively communicated with Load Planners and Sr. Managers to ensure
that all service requirements were met to avoid logistical delays.
. Actively worked with Planning and Customer Service to engage the
customer and determine their needs.
. Participated in service failure investigations and took responsibility
for communicating and taking corrective action.
City/Regional Fleet Supervisor (August 2008 to January 2010)
. Independently managed 12 city drivers to fulfill daily demand of
customer pickups and deliveries.
. Utilized OTR driver fleet and delegated dispatches thereof when city
freight was exceedingly high.
. Performed systematic updates and analyzed new freight bookings;
ensuring priority loads were urgently executed.
. Teamed with rework facilities to meet weight restrictions of
intermodal loads.
. Monitored and evaluated time sheets on a daily basis to certify
compliance with federal and state DOT requirements.
Company Driver Supervisor (September 2007 to August 2008)
. Supervised a fleet of 25 to 30 drivers- promoting services levels to
include corrective action on service failures if needed.
. Secured drivers for Planning Department by maintaining accurate ETA's
and availability schedules.
. Provided updates on driver status with regards to appointment times
and barge cut-offs.
. Administered driver performance incentives.
. Managed driver mileage requirements to optimize fleet productivity.
Safety Coordinator (January 2007 to August 2008)
. Recruited, screened and processed new drivers to maintain employment
levels in accordance with operational needs.
. Facilitated orientation classes; conducted training sessions for new
DOT regulations hitting the industry.
. Monitored and maintained all required documentation for state and
federal regulations: driver qualification, safety, medical, CDL, port
ID (TWIC), daily logs, and log violation files.
. Enforced company policies and regulatory training- conducted
falsification audits, documented corrective actions, updated and
maintained company databases regarding driver terminations and other
matters.
. Teamed with other departments to ensure safety and driver efficiency;
met with recruiting team weekly to discuss new hire and driver
retention.
. Compiled driver recaps to award accident free bonuses.
Education
University of North Florida - Jacksonville, FL.
Bachelors- Business Administration with concentration in Management
Bachelors- Transportation Logistics
Florida State Collage of Jacksonville - Jacksonville, FL.
Associates in Arts
Sandalwood High School - Jacksonville, FL.
Contact this candidate