Manager Customer Service
Resume:
Eddie D. Perry
**** ********** **** ***. ****
College Park, GA 30349
Experience
Floor Production Supervisor
August 2013- Current, FellFab Corporation, Atlanta, GA
• Supervise hourly employees
• Train new hires; orientation and on-site training
• Scheduling, payroll
• Ensures cleanliness of area, promote sales and production and excellent customer service.
Production Supervisor
May 2011-September 2012 Faurecia Automotive Seating, Cleveland, MS (Down-sized due to
loss of contracts)
• Manage the production performance, personnel issues and the Health, Safety and
Environment (HSE) standards of several Autonomous Production Groups (GAP)
• Direct QCD initiatives: set targets, implement plans, track daily results, make appropriate
adjustments in resource planning in order to attain desired results.
• Ensure that working conditions are fully compliant with Group HSE standards: interfere
in production line in case of safety risks and drive improvement of working conditions.
• Ensure daily team management; assure presence on the floor to answer questions and
address problems.
• Develop the team: Ensure proper staffing, advise and arrange for appropriate training,
assure punctual job evaluations.
Restaurant Manager
March 2008- May 2011 Shoney’s, Greenwood, MS (Resigned with
proper notice for better job opportunity in Manufacturing)
• Provides direction and leadership to lower level management and hourly team members
on daily basis to ensure adequate workflow processes are maintained with store
operations.
• Maintain weekly work schedules for team members.
• Assures that adequate staff are maintained and properly trained.
• Maintains company health score standards (90% or above).
• Forecasts sales, controls labor and operational costs based on periodic trends in order to
promote store sales, increase and improve cash flow. Perform other essential duties.
Production Supervisor
April 2005- February 2008 Viking Range Corporation, Greenwood, MS (Downsized and laid-
off)
• Established work procedures to meet weekly production on line.
• Supervised 30+ employees and worked with each one to improve efficiency and quality.
• Analyzed the paint and resolved problems with the paint to ensure production on the line.
• Maintained Kronos with the timecard coding, attendance, and vacation time.
Production Supervisor
March 2003- February 2005 La-Z-Boy Incorporated, Leland, MS (The company was bought out
and resulted in downsizing)
• Established/adjusted work procedures to meet weekly production schedules.
• Monitored the efficiency of each employee and improved quality.
• Maintained accurate time card coding, attendance and production records.
• Ordered supplies for the department.
• Initiated or suggested plans to motivate employees to achieve production goals.
Assistant Warehouse Manager
February 2001- March 2003 Allen Canning Company, Moorhead, MS (Resigned with proper
notice for a better job opportunity)
• Supervised 45 employees and maintained teamwork.
• Productivity, inventory control, checked incoming and outgoing freight.
• Monitored direct labor hours and managed overtime.
Production Supervisor
January 1999- January 2001 Royal Vendors Incorporated, Cleveland, MS (Company closed after
transitioning from manufacturing to remanufacturing)
• Supervised 25 employees.
• Achieved ISO 9000 certification.
• Achieved an OSHA recordable rate in paint, foam, and refrigeration below the industry of
26, zero lost time accidents.
• Reached monthly direct labor hours/vendors of less than or equal to 2.6 paint, foam, and
refrigeration.
Powder Coating Supervisor
April 1992- January 1999 Modern Line Products, Indianola, MS (Down-sized and company
eventually closed.)
• Supervised 50 employees and maintained teamwork and good communication.
• Experienced maintenance, pretreatment, and waste water systems.
• Maintained labor hours and overtime time cards.
Education Mississippi Valley State University- Itta Bena, MS
1987-1989
• Majored in Elementary Education; member of marching band.
Shaw High School- Shaw, MS
• Graduated in 1987; member of marching band.
*Certifications/Seminars
• La-Z-Boy School of Management
• Technician Type Universal (Air-conditioning and Refrigeration)
• Certified Forklift Operator
• ISO 9000 Awareness
• How To Be An Effective Team Leader
• Emergency Response Team
• Viking Management Leadership Training Class
• Lean Manufacturing Training Seminar
• ServSafe Training (Restaurant Management Seminar)
• FES Training (Faurecia Excellence Systems)
• Faurecia QRCI Training (Faurecia FES School)
*References*
Kevin Vanderlip, Production Manager (Faurecia Automotive Seating) 662-***-****
Joe Norwood, Production Manager (La-Z-Boy Incorporated) 662-***-****
Mary Cotton, General Manager (Shoney’s Restaurant) 662-***-****
Tennill Cannon, Production Manager (Viking Range, Incorporated) 662-***-****
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