Quality Assurance Management

Cindi Stovall –Williams

***** ****** ******* - *** *******, Texas 78259

Cell Phone: 512-***-****

Email: *************@*****.***

Professional Goals

My goals are simple: I believe one must incorporate and communicate clinical skills, life experiences, and personal integrity into a professional arena for growth of the team and profession. I do not believe that we leave our life at home when we enter the workplace. I believe that the uniqueness of the individual is the key to fun, growth, inspiration, and achievement of a higher goal and purpose. The special flair that an individual brings to the table is what challenges all of us to be more than we ever imagined possible. New opportunities will come our way if we broaden our minds to include the thoughts and input of others. We all have something grand to offer. I believe it is one of my greatest aspirations: recognizing what others have to offer and allowing them to blossom to their greatest potential. It is with this growth that people are empowered to achieve greatness and then they in turn begin to share and teach without even being aware. Once you provide this tool to others they come together for the improvement of the entire team.

My ability to critique my own personal growth only brings greater stability to my home and my family. It is a win-win!

Current Professional Education

Licensure required topics are annually achieved in a timely manner. In addition to this education I have accomplished 182 Hours of Specialty Education to include: Pain Management and Intervention with Alternative Approaches, Customer Service, Accident and Injury, Blood Bourne Pathogens, Emergency Preparedness, Privacy /HIPPA, Resident Rights, Corporate Compliance, Abuse / Neglect, Corporate Policy Structure and Management, Federal and State Compliance Related to Long Term Care and Skilled Care Environment, Infection Control, Violence in the Workplace, Jurisprudence, Ethics in Professional Nursing, Critical Thinking Skills, Prevention of Injury in the Workplace, Communication, Care of the Cognitively Impaired, Behavioral Management and Intervention, Restraint Reduction and Alternative Programs, Activity and Social Awareness, Kiosk Verses Quality of Life, CPR-BCLS Certification, IV-PICC Certification, Trach Care Certification, Wound Management Certification, Specialty Skill Training in Stoma Care, G-Tube Insertion and Care, Fire Evacuation and Disaster Preparedness, as well as a Host of necessary Education Courses to include Professional Growth and Team Building Skills. Texas Registered Nurse#660242. CPR Current, CEU Current

Professional Experience

*32 Years of Clinical Experience with 27 Years Expertise Focus in Long Term Care and Gerontology.

*17 Years of Corporate Regional Oversight / Clinical Directorship.

*26 Years of State of Texas and Federal Long Term Care Survey Process with a Total of 5 Deficiencies.

*Zero Deficiencies in Facility Reportable Incidence.

*Management, Implementation and Oversight of the MDS 2.0 and Current 3.0 Programs, Restorative Therapy and Current Restorative Nursing Programs, Management and Cost Control Oversight of Clinical Department, Hospice and Home Care Certification with CHAPS Divisional Duties, Managed Care Reimbursement Specialty, Medicare and Medicaid Process as well as Private Pay Insurance Reconciliation Process, Petty Cash, Trust Fund, Staff Development and Training, Admission Cost Out, Medical Records and Tile Review Audit, RUGS Review, and Compliance in State and Federal Process in Long Term Care, IDR and2567 Process, 672 / 802 Proficiency, Quality Assurance, Nutritional Risk Program, Resident Concern and Grievance Responsibility, Immunization and Community Health, In-Service and Staff Education, Employee Health and Wellness.

Professional Employment History

Morningside Ministries April 2013 to current

Quality Assurance Director and Director of Education

*2012-current Director of Nursing Services Advanced Healthcare

Duties and responsibilities include: Clinical approval for all admissions and coordinating the equipment necessary upon arrival, Determining prior level of function and create a care plan interdisciplinary to make those goals successful, working with staffing and ensuring PPD compliance, chart audits, survey preparedness, maintain 802 and 672 for pre-entrance of state visits. Review all Accident and incident reports to determine causal effect if possible and establish an individual plan of care. Standards of care meeting to determine and resident that triggers for weight loss and why, Perform monthly Quality Assurance reports and analysis. Staff Education and overall compliance with Federal, State and Company policies. Updating immunizations with appropriate documentation, sighning and reviewing MDS 3.0 system data in the attempts to recover revenue left on the table and education to staff on interpretive guidelines for reimbursement. Managing the Restorative Program. I run a schedule that generally covers all 3 shifts. This facility is more psych and requires a great deal of continual education to staff and redirection of residents. Managing the annual survey team and completing facility self report when necessary.

*2011-2012 Director of Nursing Services Legend Corporation

(Duties and Responsibilities Include: Management of all clinical Performance, Staff Development and Training, Staff Education and Silver chair Programs, Pharmacy PPD / Drug Reconciliation and Destruction, Federal and State Guideline Requirements, Creation of Policy and Procedure for Compliance, Connecting with Resources for Challenging Clinical Groups, Clinical Competency Training, Management and Oversight of All Clinical Reports, Weekly Quality Assurance Oversight, Corporate Compliance and Assist Administrator as Required, Petty Cash, Spend Down, PPD Management, Census Growth, Marketing, Employee Health Awareness Program, Nutritional Programs and Oversight of Monitoring 672/802 for Accuracy, All Trending and Analysis for Clinical Data with Interventions and Solutions as Necessary. Contact: Human Resources:

*2009-2011 Director of Nursing Services Diversicare Management

(Duties and Responsibilities Included Oversight of All Clinical Performance, Resident Evaluations, RUG Review, Cost Analysis, Corporate Growth Trends, Community Networking, Public Speaking and Education, Staffing Development / Training and Promotional Growth, Enhanced Staffing Program, Building re-Structure to Add a Dementia and skilled Unit to the Facility, Federal and State Guideline Compliance and Standards of Care Oversight, Quality Assurance, Creation of Policy and Procedures for Clinical Practice and Competency. Contact: David McClure/ Adm. 817-***-****)

*2008-2009 Area Director of Clinical Services Integra Care Corporation

(The Responsibilities Included Payroll, Accts Pay –Rec., Oversight and Clinical Management of 3 Branch Offices and Territorial Networking Within Other Divisions of the Company. This Management was especially challenging because we experienced a Huge Growth with Minimal Staffing Available to Cover the Care. The Yield Far Exceeded Anyone’s Expectations and was quite stressful but we successfully re-structured and conquered. Contact: Integra Care / Reg. Nurse 254-***-****)

*2007-2008 Director of Clinical Services Senior Care Corporation

(Responsibilities Included: Interim Director of Nursing Initially. The Company Experienced a Financial Situation that Caused the 2 City Facilities to Combine. The Duties and Responsibilities were the same, but with a Substantial Increase in Census Overnight. This was a Great Learning Curve for All Involved!)

*2005-2007 Director of Nursing Services Azle Management Group

(Responsibilities Included: Management of All Clinical Performance, Staffing and Education, Facility Based Training Program for Certified Nursing Program and Mentoring for 3Student Nursing Programs for Clinical Setting Experience, Community Growth and Development and Planning for Construction of New Facility with Emphasis on Quality Living in a Clinical Setting Verses Resident Choices and Home-style Structure, Community Health Awareness Programs and Life Enrichment Programs Conducted in Facility on a Monthly Basis. Contact: Human Resources: 817-***-****)

*2003-2005 Director of Nursing Services Senior Health Care

(Responsibilities Included: Management and Oversight of All Clinical Performance, Staffing and Education, Leadership Training for the Region, All Federal and State Required Guidelines Oversight and Management, Census Growth and Cost Out Analysis.)

*2002-2003 Regional Director of Clinical and Hospice Services Outreach Home Health

(Area of Service Included 41 Counties, Average Census of1500, Average Professional Visits 4000 Monthly with an Average Workforce of 252 Professionals. Clinical and Professional Duties Included: Public Speaking and Education, Revenue Oversight and Cost Containment, Needs Assessment Oversight to Target Areas of Opportunity for Family Members to Become more Involved in Care and Responsibility, General Clinical Oversight, Problem Solving and Grievance Management, community Contract and Networking.)

*1991-2002 Director of Clinical Services Senior Property Management Group

(Area of Service 2 Long Term Care Facilities on 1Campus. Average Census Combined 181 With Medicare @53, Clinical Oversight, Staffing and Education, Performance Improvement program and All State / Federal Required Standards of Operations.)

*1981-1991 Director of Clinical Services Lubbock Home Care and Hospice

(Area of Service Entitled 38 Counties, Average Census of1700, Average Professional Visits 2300 Weekly, Average Workforce Employment 247Professionals. Clinical and Professional Duties and Responsibilities included Quality Review of 485 /486 Documents, DME Cost Out and Contracts, Therapy Contracts as well as Coordination of Community Networking)

Professional References:

*David McClure CPA / Licensed LTC Administrator Ph: 817-***-****

*Kevin McCowan Administrator Licensed LTC Ph: 214-***-****

*Jo Mayes Texas Regional Marketing Consultant Ph: 817-***-****

* Dr. Ufert ClinicalWound Specialist / Surgeon Ph:210-***-****

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