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Customer Service Quality Assurance

Montreal, Quebec, Canada
September 05, 2013

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Gargi Roy

**** ****** ***********, *** *

Montr al, Qu bec, H3N 2J7

( 438-***-****


Languages : English,

French, Hindi, Bengali

Professional objective

Seeking a job in a reputed organization, wich will support and encourage my

zeal of providing best services.

Working experiences

Internship as Assistant Pharmacy Technician

Access Pharma,Walmart,Montreal,Canada


> Greeting clients.

> Receiving written prescriptions and entering them in the database.

> Renewing prescriptions over the phone or in person.

> Creating a new patient profile, preparing records and billing records.

> Compound prescribed medications.

> Preparing labels for the containers.

> Preparing dispills.

> Managing the purchasing of the pharmacy inventory.

> Receiving and storing incoming supplies.

> Using softwares RX-Pro and LabXpert.

Customer Relations 2011-till date

APAC Customer Services, Montreal,Canada

> Customer relations for Honda Canada and Acura Canada

> Sales and customer service of Accidental Insurance for Canada Life

Assistant Pharmacist 2009-2010

Peu Enterprises PTY LTD, Botswana, Africa

> Greeting and providing good customer service to clients

> Member of business planning

> Training new employees

> Manage purchasing and storage of pharmacy inventory.

> Monitor and document staff performance.

> Check prescriptions for correct dosage and for drug interactions and


> Compound prescribed medicines, and packaging and labelling them

> Records prescriptions dispensed, and the issue of narcotics and other

restricted drugs

> Provides advice and information on the use and effects of medications

> Verify all patient information before filling a prescription

> Perform order entry of prescriptions into the required pharmacy


> Complete third-party insurance forms and other paperwork

> Interpret and fill physicians' prescriptions for customers on a daily


Junior Quality Assurance Officer 2007-2008

Mepro Pharmaceuticals PVT LTD, Gujrat, India

> Issuance and review of batch manufacturing records (BMR) and batch

packing records (BPR)

> Process quality checks for tablets, capsules and online inspection of

BMR and BPR.

> Look after the cleanlinees of the manufacturing areas

> Making of dossiers for export drugs

> Keeping records of analytical method validation(AMV)

> Representing company to the auditors

> Documentation for manufacturing processes

> Knowledge of GMP, GLP, WHO regulations.

> Making of Analytic Normative Documentation (AND)

> Making of Raw material specifications and finished goods


> Maintaining records of process validation.

> Review regulatory documentation

> Participate in writing of annual reviews.

> Perform the review and release of pacakaging components, raw

materials, bulk and finished products.

Management Trainee 2007


> Promotion of medecines to doctors

> Responsible for reviewing product data to ensure that field force is

kept up to date on new developments regarding companies or competitors


> Provide field force with product realated enquries

> Maintaining sales reports.

Industrial training

East India Pharmaceutical Works P.v.t, India 2007

Bengal Chemicals and Pharmaceutical Ltd, India


Academic training

Awarded for best performance by APAC Customer Services


Academic training

Carrer diploma of retail pharmacy assistant 2011-2012

Ashworth College, Ontario, Canada

Bachelor of pharmacy 2007

West Bengal University of Technology

Gupta College of Technological Sciences, India

- Project Report: Microparticulate system for the delivery of protein


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