Mental Health Medical
Resume:
Geneicia Jenae Robinson
*** ******** **. ********, ** 30067
****************@*****.***
Qualifications Summary
* Certified knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
* Excellent knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
* Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
* Ability to give full attention to what other people are saying, take time to understand the points being made, and ask questions as appropriate.
Education
May 2009 University of West Georgia Carrollton, GA
Bachelor of Arts: Psychology and Bachelor of Science: Sociology
May 2011 Liberty University
Currently pursuing a Master of Science Degree in Mental Health Counseling
Work Experience
May 2013-Present TIGERS Global Logistics Roswell, GA
Logistics Specialist
1. Processing prepositioned purchase orders on file for execution upon assigned activation.
Develop account reporting to help analyze the logistics network’s performance and opportunities for improvement.
2. Miscellaneous impromptu transportation and logistics analysis.
3. Interface with customer on projects.
4. Develop processes to manage data integrity.
5. Present findings and opportunities to internal and external customers and stakeholders..
6. Documentation of activities and savings generated.
7. Maintain work instructions.
8. Provide support for additional team reporting needs, and also review and analyze the information being reported.
May 2012- Present Magellan Behavioral Health Services Alpharetta, GA
Behavioral Customer Care Associate
1. Monitor inpatient and intermediate level of care services related to mental health and substance abuse treatment to ensure medical necessity and effectiveness, quoting benefits and building cases based upon client confidential information. Maintain PHI and follow strict guidelines for HIPPA regulations and procedures.
2. Provide information to members and providers regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Magellan Health Services policies and procedures, and criteria.
3. Discourages unnecessary clinical/physician phone transfers and encourages medical records to be submitted. Helps callers understand what clinical information is required. Transfers calls to clinicians and physicians only for clinically escalated situations.
September 2011-May 2012 Youth Villages/Inner Harbour Douglasville, GA
Teacher Counselor
1. Assisted clinical therapist to provide counseling on education and solved mediation problems that includes trauma, addictions, mood disorders, domestic violence and many more related to health.
2. Responsible for providing community management to clients related to therapeutic relationship.
3. Provided on going treatment information, support and education to family after discharge.
4. Consulted with multi-disciplinary treatment team such as clinical nurse and Psychiatrist to determine if treatment goals were being met prior to discharge.
5. Prepare family for discharge.
September 2009- August 2010 KidsPeace National Centers of Georgia Bowdon, GA
Mental Health Residential Counselor
1. Assessed clients based on treatment goals outlined to ensure effective independent skills are attained as well as past behaviors of offending are minimized by using the DAP method for describing behavior and implementing a plan of action. Assisted clients with 7 step program and Substance Abuse groups.
2. Located and identified triggers and impulsive behaviors that may lead to disruptive behaviors on the milieu to ensure that all clients are safe from imminent threat or danger by using trained techniques in SCM restraint if necessary.
3. Administered medication to clients while logging in the MAR and assisting clients with daily chores to ensure that clients meet treatment expectations and goals while aiding clients with learning difficulties.
4. Took cautionary steps including SCM Training in deescalating irate clients to provide a therapeutic environment for clients to think rational and with reasoning.
October 2008 - June 2009 Tanner Behavioral Health Carrollton, GA
Undergraduate Mental Health Internship
1. Evaluating clients' physical or mental condition based on review of client information.
2. Meeting with families, probation officers, police, and other interested parties in order to exchange necessary information during the treatment process.
3. Counseling family members to assist them in understanding, dealing with, and supporting clients or patients.
4. Evaluating the effectiveness of counseling programs and clients' progress in resolving identified problems and moving toward defined objectives.
5. Planning, organizing and leading structured programs of counseling, work, study, recreation and social activities for clients.
6. Modifying treatment activities and approaches as needed in order to comply with changes in clients' status.
References Are Furnished Upon Request
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