Customer Service Training

House No - S *, NDMC Quarter

Tuglak Crescent

Tuglak Road, New Delhi.

Tel: +918*********

GAGAN VASHISHTHA

OBJECTIVE:

To work in a creative and collaborative environment where my customer

handling, Aviation and Hospitality skills will contribute to the overall

goal of the organization.

EXPERIENCE:

July 2012 to - Present: Great Narula Pvt. Ltd.

I joined here as a Travel Counselor, Presently dealing with 5 corporate

companies.

The entire Domestic & International Bookings is being handled under my

guidance.

. Doing reservations- International and Domestic.

. Doing hotel reservations for guests as well as for staff also.

. Doing Train bookings for passengers.

. Reservations and cancellation of flight tickets.

. Doing holiday packages making also as per client requirements.

. Resolving customer queries and filtering the feedback.

. Doing cruises bookings also as per client's holidays requirements.

. Create Coordination & Communication between Airlines and Customers.

. Working as an Interface to resolve Customer Queries with Concern

Divisions.

. Co-coordinating with accounts people for invoices.

. Having hands on experience in using Amadeus Software.

. Sending visa information to travelers and helping to submission of

visa documents.

January 2010 - June 2012: APJ Tours & Travels Pvt. Ltd. ( Non IATA)

I joined here as a Travel Counselor.

The entire Domestic Bookings is being handled under my guidance.

. Doing reservations -- Domestic.

. Doing hotel reservations for guests as well as for staff also.

. Doing Train bookings for passengers.

. Reservations and cancellation of flight tickets.

. Resolving customer queries and filtering the feedback.

. Create Coordination & Communication between Airlines and

Customers.

. Working as an Interface to resolve Customer Queries with Concern

Divisions.

. Co-coordinating with accounts people for invoices.

. Having hands on experience in using Amadeus Software.

August 2004 - December 2010: Jet Light Airlines.

Worked as a Customer Service Assistant and handling various activities

in the Ticketing Department at the Airport Counter.

Job Profile basically consisted of the following major tasks:

. Making Reservations at counter as well as telesales.

. Handling ground Handling like Ramp, Check In Etc.

. Handling Arrival Hall counters.

. Handling Guest relation at Delhi Airport.

. Handling flight prepone, postpone, and cancellation department.

. Having hands on Experience in using Saber and Saber Quick software

for jet Light airline reservations.

PROFESSIONAL QUALIFICATION:

Travel & Tourism Diploma Advance Level (Travel Connoisseur) (July 2013 -

June 2014)

One year Diploma in Travel & Tourism management from The Travel School at

GTB Nagar, New Delhi.

Diploma in Aviation and Hospitality Management (June 2003 - July

2004)

One year Diploma in Aviation and Hospitality management from Air Hostess

Academy (AHA), Lajpat Nagar, New Delhi.

TRAINING:

1. Sabre and Sabre Quick Training conducted by Jet Light Airlines.

2. Service Excellence Training conducted by Jet Light Airlines.

3. ITDC training at Janpath Hotel, New Delhi conducted by AHA.

4. ITDC training at Samrat Hotel, New Delhi conducted by AHA.

5. Undertook training in Front Office and "Baradari" Restaurant.

6 Integrated Training at Ambassador's Sky Chef, IGI Airport, New Delhi.

Learnt the basics of Airline catering.

Studied work undertaken by all the departments involved in flight

catering.

EXTRA CURRICULAR ACTIVITIES:

. Participated in Blood Donation Camp held at AHA.

. Participated actively at various cultural activities at school level.

PERSONAL DETAILS:

Father's Name : Late. Sunil Kumar Vashisth

Phone No : 880*******

Date of Birth : 02.08.1981

E-mail : *************@*****.**.**

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