Customer Service Quality Control

WIGDAN K. NICOLA

***** *********** ** ***** *******,CA, 91387

Email:**********@*****.***

Cell: (661)313-

7655

Pharmacy Technician offering more than 20 years of experience within the

Pharmaceutical field working with leading national drugstore chains, major

hospitals and running a small community pharmacy. I pride myself on

utilizing pertinent knowledge and skills to maximize efficiency and I am a

hard-working and reliable professional who maintains a focus on accuracy

and delivers courteous service at all times.

PROFESSIONAL EXPERIENCE

Teaching experience

. Extensive skill and experiences of teaching and managing

classrooms.

. Knowledge of Microsoft computer skills, power point, etc.

. Recognized for ability to manage a high volume of student class .

. Provided timely,courteous and knowledgeable response to information

requests.

. Prepared official college correspondence like updated curriculum, and

accreditation by ASHP .

. Consult with student .

. Medical & pharmaceutical terminology

. Pharmaceutical calculation

. Comprehensive understanding of chemicals used in different concoctions

and their adverse effects.

. Drug Classification & safety

Outpatient experience

. Prescription Processing

. Extensive Experience with medication inventory management.

. DEA & FDA Compliance.

. Medicare, Medical & insurance claims processing.

. Customer Service and Relations.

. Demonstrated ability to compound and dispense medications and

pharmaceutical supplies.

. In-depth Knowledge of Knowledge of reading prescriptions

accurately.

. Experienced in the practical application of assisting of pharmacist

with clerical jobs including managing cash flow, stocking shelves and

supplies.

. Consult with hundreds of physicians and patient to fill

prescription, review side effect, discuss drug interactions and

resolve medication problem.

Inpatient experience

. Prepaire sterile (aseptic) intravenous, TPN, Chemo, anticoagulant

.

. Provided service to Nurses, physicians, and pharmacists.

. Helped in purchasing, inventory control & billing.

. Assisted with Quality control & Quality improvement.

. Filling cassette cart, crash cart, surgery cart and pyxis.

EMPLOYMENT HISTORY

2008-2013 PT. instructor Everest College W. LA / Alhambra

CA

2009-2012 PT. instructor UEI college Huntington park

CA

03-08/2012 PT. instructor Charter college Lancaster

CA

2007-2008 Outpatient PT Selma pharmacy Fresno

CA

1999-2007 Outpatient PT Rite aid Pharmacy Santa

Clarita/Fresno CA

1997-2000 Inpatient PT Henry mayo hospital Santa Clarita

CA

1990-1995 Pharmacist EL kamal pharmacy Tanta,

EGYPT

1987-1990 Pharmacist University medical hospital Tanta,

EGYPT

EDUCATION

TANTA UNIVERSITY

Degree : Bachelor in pharmacology and toxicology

Major : Pharmacist

LICENSES

Pharmacy tech. : license # 19414 Issue Date: 06/13/1996

Exp. 05/31/1914

PTCB certificate : Expired will be renewed soon.

Pharmacist : license# 25824/25635 Issue Date:

12/14/1987 Exp. Active

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