Customer Service Data Entry

JAMMIEA C. SIMPSON

** ***** ****** *******, ** **215 716-***-**** ***********@*****.***

Objective

To utilize my excellent customer service skills to execute the

objectives in seeking a professional position with a

company that offers growth and opportunity

Summary of Qualifications

*Strong interpersonal and communication skills, both written &

verbally

*More than ten years experience in Customer Service

*Computer Savvy: Proficient in Multiple computer programs

*Internet, Outlook, Microsoft word, Excel & Data Entry

*Typing skills: 40-45wpm

* Supervisory and Management experience

Education

Medaille College, Buffalo, NY

Bachelor of Science Degree: Business Administration

Villa Maria College, Buffalo, NY

Associate of Applied Science Degree: Business Administration

Work Experience

Center for Transportation of Excellence Buffalo NY 8/2013-Present

Position: Customer Care Specialist

*Schedule transportation for medical clients

*Resolve scheduling issues with the clients & the

transportation companies

*Check and verify eligibility & insurance information and

claims

Nesco Resource Buffalo NY 6/2011-11/2011

Position: Loan Counselor for AMS Servicing, LLC

* Worked with customers & agents on the HAFA Short Sale Program

* Reviewed loans for eligibility for Short Sale Programs

*Answered inbound calls and reviewed delinquent loan

information

Installs Inc Buffalo NY 4/2010-6/2011

Position: Customer Service Rep for Geek Squad Central Dispatch

* Schedule appointments for GS technicians to service clients

* Resolve scheduling issues, conflicts, orders and appointments

* One on one communications with clients, techs, and field

managers

Silverbay Services Inc Buffalo NY 4/2007-6/2009

Position: Office Manager

*Responsible for twenty employees and devised work schedules

*Performed all administrative functions for assigned accounts

*Responsible for monitoring employees account activity & phone

calls

HSBC Bank Buffalo NY 9/2006-4/2007

Position: Customer Service Representative

*Assisted with customer accounts and responded to all incoming

client call

*Input client personal information via data entry

*Serviced customers by phone and online banking

ASG Amherst NY 9/1999-6/2006

Position: Debt Recovery Specialist

*Liquidated debt in a timely manner

*Responsible for assisting clients with payment arrangements

*Using the computer system, provided data entry for customer

information

Internship/Certificates/Training

ICT Customer Service & Sales ASG Certified Debt Recovery

Specialist

References Furnish upon request

Contact this candidate