Quality Assurance Engineer

Michael A. Astarita

** **** ****** ****

Selden, NY 11784

631-***-****

************@*****.***

OBJECTIVE

Obtain a challenging position at a well-established organization where I can effectively utilize my prior

experience and continue to learn new skills and technologies.

WORK EXPERIENCE

NBTY INC., BOHEMIA, NY

Quality Assurance Lead Investigator, May 2007– Present

Business Analyst for the Quality Department tasked to assist IT to build and implement homegrown

Lotus Notes and SharePoint solutions for routing of customer complaints and change control approval

processes.

Supported IT in formulation and documentation of Business Requirements

Conducted end-user training and development of training materials for various software implementation

projects

Analyzed data to assist Quality in assessment of complaints trends.

Assisted Business Process Improvement initiative supporting Quality, to optimize time to investigate consumer

complaints.

Dedicated Subject Matter Expert representing the Quality Department on Oracle Agile Product

Lifecycle Management software (PC, PQM, PPM, OPLA) implementation

Major contribution to documentation of business requirements

Successfully hit Go-Live date

Personally trained 370+ end-users at ten sites over a 6-week time frame

Gathered and evaluated baseline data, formulated success criteria, and worked to ensure project met

success criteria.

KORG (SOUNDTREE), MELVILLE, NY

Lab Installation Technician, August 2006 – January 2007

Installation of hardware and software to support Music Labs in schools around the US. This included

installation of MIDI Control Devices, PCs, Macs, software programs, GEC system.

Successfully executed installations on tight deadlines including on-site troubleshooting to ensure installation

met deadlines.

PRODUCTION MASTERS INC (PMI), PITTSBURGH, PA

Sound Recording Intern, September 2005 – January 2006

Assisted audio engineer in various production efforts

Created presentation music mix for Star Jones.

COMPUTER SKILLS

MS Word, Excel, Access, Visio, PowerPoint, Outlook

Oracle OBIEE BI Publisher, BI Analytics

AS400, Lotus Notes, ProTools, Samplitude, Sonar, Nuendo, Peak, Digital Performer, Mach 5,

DreamWeaver, PhotoShop, Premiere, Director

EDUCATION

B.S. Music Sound Recording Technology, May 2006

Duquesne University, Pittsburgh, PA

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