Customer Service Management

OBJECTIVE

Eight Plus years of Administration experience providing top-notch support

to VPs, directors and managers.

Goal: To aggressively prospect, maximize sales and provide exemplary

customer service to secure a long term relationship with a company working

as an Admin Assistant or Customer Service executive

. Administrative: With great skill handle administrative matters

including screening calls, managing calendars, planning meetings,

making travel arrangements, composing documents and organizing offices

for efficiency.

. Communications: Interact professionally with all levels of staff and

maintain the highest level of confidentiality; known for tact and

diplomacy in handling sensitive issues via phone, emails or face to

face.

. Computers Skills: Knowledge of Microsoft Office (Word, Excel, Outlook

and PowerPoint), Knowledge of Photoshop, Scheduling video conference

and web meetings, Email and social media

Quickly learn and master new technology.

STRENGTHS

. Highly detail-oriented and strongly motivated to be a team player

. Motivated and confident with strong work ethic

. Excellent data review and processing skills

. Ability to balance immediate and long term priorities

. Multi-Lingual (English, Gujarati & Hindi)

. Capable of handling multiple tasks simultaneously, organizing-

inventory control

KEY SKILLS

Admin & Project estimates New construction project management

Account management

Vendor management Production management

Inventory management Executive Presentations

Customer relationship management Office administrative management

Operations management

PROFESSIONAL EXPERIENCE

United Pump and Controls, Inc Suwanee, GA (Since

Feb 2007 to Nov 2012)

Inside Sales and Administrative

. Handle customer inquiries, complaints, billing questions and payment

extension/service requests

. Set up appointments for the outside regional sales representatives and

dealerships

. Interface daily with internal partners in accounting, field service, new

business, operations and consumer affairs division

. Respond promptly and thoroughly to support inquiries received via

telephone and email.

. Office supply management and equipment maintenance.

. Manage and document customer's progress towards improvement

. Create and generate daily and monthly reports

. Clerical (Billing, Receiving, Filing, Answering phones Etc.) & Accounting

Basic2 Electronics

India (Jan 2004 to March 2006)

Production Manager

. Manage the day to day operations related to manufacturing

. Understanding of design and knowhow of products such as digital

inverters, online UPS, etc

. Measure, monitor and improve key manufacturing process such as safety,

quality, material availability, shortages, shipments, monthly revenue

targets, backlog, cost initiatives, etc.

. Drive safety incident rate and dart rate to below corporate and

industrial levels, insure production operations maintains a safe work

ethic

. Responsible for production personnel functions including recruiting,

interviewing, and hiring production staff; also handles staff

disciplinary actions & ensured that all production employees are property

trained

. Assure inventory accuracy by building product to latest BOM (bill of

materials), performing BOM audits, requesting job BOM deviations, and

making engineering action request for design change recommendations.

Basic2 Electronics

India (Jan 2001 to December 2003)

Office Admin

. Responsible for the day to day running of the division, handle office

admin duties including clerical & secretarial functions

. Schedule appointments, draft correspondence for management, arrange

travel & meetings

. Organizing and leading induction programs for new joiners

. Coordinating office staff activities and allocating resources to ensure

maximal efficiency and to enable task execution

. Dealing with office vendors

. Monitoring and establishing procedures for office record keeping and

ensure the confidentiality and security of data.

. Answering phones, Check mails and distribute.

. Monitor office expenses and compared to budget.

. Maintain office records, liaising with corporate secretary to ensure

compliance with statutory and regulatory requirements

. Manage tender admin support given to the sales department

EDUCATION

. Bachelor of Accounting

Further information or references can be made available upon request

Contact this candidate