Customer Service Manager

Location:

Posted:

September 05, 2013

SUSAN STORTI, CP

Pasadena, CA 91106

***********@*****.***

SUMMARY OF QUALIFICATIONS

Take charge individual with a professional approach to decision making and project management. Well

organized, superior planning and scheduling, self-starter with top-notch computer skills. Ability to

interact seamlessly with all levels of employees; excellent written and oral aptitude. Bottom line and

customer service driven.

Project Management Contract Compliance Customer Satisfaction

Certified Paralegal Office Management Executive Support

AEROSPACE CORPORATION, Los Angeles, CA 2013 – Present

Executive Administrative Assistant

• Direct report to EVP of Procurement, draft correspondence, manage e-mail accounts, calendar,

responsible for entire company (250 +) cell phone accounts, schedule meetings, all tasks

completed in a timely & accurate manner, readily volunteer for projects.

• ACHIEVEMENT: Saved company approximately $24k a year on cell phone bill.

SUNOVIA ENERGY TECHNOLOGIES, INC., Sarasota, FL 2010 – 2012

Project Administrator

• Direct report to EVP for Product Development, assisted with project management for research

and development for start-up solid state lighting products, also assisted CFO with various

securities and shareholder issues, i.e., Form 10k, Rule 144 and A/R, A/P.

• ACHIEVEMENT: Engineers were able to complete prototype earlier than scheduled.

CROWN CASTLE INTERNATIONAL, Sarasota, FL 2005 – 2008

Asset Manager

• Property Manager for over 1,200 telecommunication towers; asset value upwards of one hundred

and fifty-five millions dollars – net yearly income of approximately thirty-four million dollars.

Divestiture of fifteen unprofitable sites. Ensured FAA/FCC and Sarbanes Oxley compliance.

• ACHIEVEMENT: 100% success rate for landlord negotiations, lease extensions and procuring

additional land for collocations.

SUSAN STORTI, CP

EDUCATION

Keiser University, Sarasota, Florida

Associates Degree/Paralegal Studies

Member NALA – National Association Legal Assistants – Paralegal Studies

AWARDS

Crown Castle – Crowning Achievement Award – recognition of superior performance