Warehouse assistant manager, order picker, customer service

*** * ******** ***, *** * ed**rApache Junction, AZ 85119 Cell: 602-***-****

*********.****@*****.***

Erik Isaacson

Objective

To obtain a position that will make use of my own personal strengths as an employee and also provide me with an

opportunity to learn and grow.

Technical Skills/Proficiencies

• Managed team up to 20 employees in warehouse setting

• Familiar with various types of forklifts

• Basic networking troubleshooting and configuration

• Use of Remote troubleshooting software including GoToMeeting and LogMeInRescue

• Understanding and use of various CRM / Ticket tracking softwares such as Sugar CRM, Right Now and

Salesforce.

• Use of multiple office suites including Microsoft office, Open office

• Knowledge of and basic troubleshooting of Citrix Servers

• Creation and management of documented technical process.

• Knowledge and use of various Operating systems including Windows XP, Windows Vista, Windows 7, and

Mac OSX

• 3+ years of experience working in a call center / technical troubleshooting environment.

• Understanding and adherence to call center metrics and SLA’s

• Troubleshooting and configuration of Medical charting and scheduling software

• Troubleshooting and configuration of Broadsoft VOIP Platform software

Experience

04-2012- 07-2012

Rogers Corporation (Contract

Position)

Plyer/ Team helper

• Plied dielectric material according to JTI ( Job Training information) for orders

• Wiped heavy clad sheets of copper for preparation for cladders

• Assisted coworkers with lifting tasks and data entry for daily goals

• Transferred carts to designated areas throughout the building

• Maintained general housekeeping duties

11-2008 – 04-2012 J-Curve Technologies

Technical Support Engineer

• Technical troubleshooting via phone and email requiring various levels of technical troubleshooting

• Managing support tickets for 8 different companies throughout the day

• Creation and ticket management of support cases for each of the 8 accounts all in separate ticketing systems

requiring separate procedures for each account

• Providing detailed case notes for tickets when escalation was required.

• Working with and coaching of new team members

• Use of a call management agent software

• Managing appointments and installs for new customers via outlook invites

• Management of communication with clients and their customers

09–2000 – 11-2008 Longust Distributing Inc

Order puller/ Will-Call/ Loader- Unloader/ Manager

• Loading/Unloading of ceramic tile from trailers and flatbeds

• Identifying ceramic tile for customers

• Creation of presentation boards for showrooms

• Pulling large orders of tile samples which required 100% accuracy

• Ran shipping reports and checked off material prior to loading

• Boxing and shipping Via UPS and Fed Ex shipping portal

• Led a team up to 20 people to process sample orders to prepare for shipment

• Implemented strategic organization plan for a department move to offsite facility

• Trained employees in warehouse software/ equipment

• Took inbound calls and emails for sample orders

• Worked with third party vendors to order supplies

• Maintained excellent documentation and filing

• Led a team up to 20 people to process sample orders to prepare for shipment

• Setup/ Tear down displays

• Maintained an accident free department for duration of employment

References

Chad Torkkola Technical Support Manager / Strategic Development Manager

480-***-****

2144 E Diamond Ave

Mesa, Az 85204

Jason Wuitschick Technical Support Engineer

480-***-****

4505 S Hardy Dr Apt 1113

Tempe, Az 85282

Awards/Accomplishments

Perfect Attendance Award 2010

Received award for perfect attendance over the year of 2010

100% Case to Call Ratio 2009

Received award for completing a support case for every support interaction in 2009

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