Customer Service Maintenance

Candie A. Moreno

**** *. **** ***

Bloomington, CA 92316

Mobile: 253-***-****

Email: **********@*****.***

Work Experience:

Defense Generator and Rail Center

Hill Air Force Base, UT

**/**** - 10/2011

Maintenance Parts Specialist

Served as the Material and Parts Specialist with total responsibility for the provisioning and management of all material support for assigned Program Control Numbers (PCNs). Equipment includes but is not limited to Rail Equipment, Generators, and Shop Support Equipment. Responsibilities encompass total end items and/or sub components such as engines and transmissions. Demonstrate technical knowledge of end item re-manufacturing through the process of repair, overhaul, and/or the modification work order process. Knowledgeable on repair parts, assemblies, and components needed for these processes. Perform research in order to cross reference part numbers to and from Federal Stock Numbers. Familiar with Army and Federal Regulations pertaining to maintenance and logistics management (AR 700 series and the FAR/DFAR/AFAR). Determine and plan the most efficient method of providing the required materials and parts needed to support assigned programs to include sustainment maintenance (DS/GS) and depot level maintenance repair, rebuild, and modification. Interpret and weigh technical data, parts interchangeability, and parts usage factors for assigned equipment programs. Familiar with Technical Manuals/Technical Orders (TM/TO), Maintenance Instructions (commercial), Interactive Electronic Technical Manuals (IETM), and Errata Sheets. Manage parts requirements within budgeted/allocated funds. Responsible for preparing and submitting cost transfers when needed. Evaluate and recommend the use of substitute or interchangeable parts, assemblies, or components to reduce costs and alleviate problems in the supply/procurement chain of the original item. Ensure the Federal Supply System is properly used and executed prior to the local purchasing of any repair parts within the federal supply system. Develop material cost estimates and market surveys for potential Customers. Solicit bids, evaluates and selects sources for purchasing items required and/or maintenance services needed. Selected for and executed Contractor Officer Representative duties on four Non-Personal Service Contracts. Prepared and reviewed Scope of Works/Statement of Works (SOW) and Quality Assurance Surveillance Plans (QASP). Function as and perform all duties related to being the primary local procurer for micro purchases required to support operational readiness. Manage and account for annual purchases over $500,000 while providing continuous and uninterrupted support. Establish and maintain repair part kits that support all levels of maintenance operations. Reconcile Government Credit Card purchases for direct programs accounting for the use of exhausted funds. Provide management with expertise and oversight in the daily operations of the parts warehouse. Assist shop personal with benefit entitlements such as helping them enroll in medical, dental, vision, flex spending accounts, thrift savings plan, and Army Knowledge Online. Trained and familiar with the Logistics Modernization Program.

General Dynmaics Land Systems

Fort Lewis, WA

05/2005 - 02/2007

Production Control Clerk

Provided logistical support and expertise for 2nd Cavalry Regiment Stryker vehicles. Served as database administrator for DMIS (Data Management Information System), entering and managing vehicle utilization records. Established and maintained stock control and accountability records. Ordered, received, issued, stored, and turned-in unserviceable Stryker repair parts. Conducted location surveys and inventories. Operated and maintain material handling equipment. Collected, prepared, and presented reports.

•Developed a filing system for all generated reports, greatly enhancing the organization of Stryker vehicle records

•Directly participated in the creation of the warehouse, made locations and properly stored Stryker repair parts

•Prepare weekly reports needed for briefings to higher

•Train incoming personnel in proper procedures for ordering, issuing, storing, and turn ins of unserviceable Stryker repair parts

•Trained in Tool and Property Management

United States Army

09/1998 - 11/2004

Automated Logistics Specialist

Warehouse Supervisor

Supported more than 95 customers with customer service, requisitioning, and turn-in procedures. Operated the corporate's Warehouse logistical database (SARSS). Performed inventory, data entry, stock record accounting, filing, reporting, and reconciliation procedures with an authorized stockage list valued at 641,800. Performed monthly performance evaluations on assigned subordinates.

•Enforced proper requisitioning, turn-in, and reconciliation procedures for all customers, adhering to and exceeding the standards set by current regulations and operating procedures

•Successfully trained and supervised individuals to perform all daily warehouse duties above set standards and in compliance with safety procedures

Parts and Service Manager

Operated the corporate's logistic database (ULLS-G). Provided all supply and maintenance management functions for more than 150 pieces of automotive equipment valued at more than $155 million (Stryker Variant Vehicles). Order, receive, issue, and store maintenance repair parts required to maintain 100% operational readiness. Insure proper turn-in of unserviceable repairable parts. Maintained database generated reports such as stock records, document control registers, financial/accounting reports, equipment maintenance schedules, and equipment usage records.

•Developed a filing system in compliance with military regulation for all generated reports, resulting in improved organization of records, increased productivity, and a higher quality of work

•Solely operated and maintained the logistical database used within the corporation (ULLS-G), became known as a subjective matter expert of that database, corrected and improved the database's content by 70%

•Participated in initial operation, testing, and evaluation (IOT&E) of the Styrker vehicle as part of 1-24 Infantry Regiment, 2nd Stryker Brigade Combat Team

Education:

Bloomington High School Bloomington, CA US

High School or equivalent 06/1998

Weber State University Ogden, UT US

Some College Coursework Completed

Major: Supply Chain Management

Relevant Coursework, Licenses and Certifications:

Have completed English and Math Requirements, Accounting 2010: Survey of Accounting, Accounting 2020: Survey of Accounting II, BASD3200: Legal Environment of Business

Pierce College Fort Lewis, WA US

Some College Coursework Completed

GPA: 2.8 of a maximum 4.0

Credits Earned: 98 Quarter hours

Job Related Training:

Purchase Requisition/Purchase Order Research/Lookup (LCMC & Depot) (ACQ08) (10/18/2010)

Logistics Modernization Program

Contracting for the Rest of Us (CLC011) (05/29/2007)

Requirement for becoming a Contractor Officer Representative

COR with a Mission Focus (CLC106) (11/30/2010)

Requirement to become a Contractor Officer Representative

DOD Government Purchase Card (CLG001) (03/07/2007)

Requirement to obtain and use a Government Purchase Card.

DOD Government Purchase Card Refresher Training (CLG004) (11/01/2010)

Requirement for the continued use of a Government Purchase Card.

Primary Leadership Development Course (07/03/2001)

4 Week Leadership Course

Automated Logistical Specialist Course (03/09/1999)

12 Week Advanced Individual Training, Untied States Army

Basic Combat Training, 1998

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