Customer Service Assistant

Qing Cao

Email: *********@*****.*** Phone: 562-***-****

Objective

Seeking a challenging position in the hospitality, tourism, or entertainment industry

Education

California State University, Long Beach

MS in Recreation and Leisure Studies GPA 3.87/4.0

Central University for Nationalities, Beijing, China

BS in Tourism and Hotel Administration in Jul, 2006 GPA3.3/4.0

Experiences

King Silk Art (Jun.2012 Jan.2013)

Chief Business Assistant

* Worked as sales assistant on different fairs

* Worked as sales assistant on Texas State Fair between September and October, 2012, Minnesota State Fair in August, 2012, OC Fair between July and August, 2012

* Responsible for customer service

* Products control and management

* Worked as manager assistant

I COFFEE Café and Chain Restaurant (2008-2013 seasonally)

Manager Assistant

* Responsible for restaurant service management, provide high quality services for customers

* Planning Banquets according to the requirements and implement effectively

* Responsible for customer service, deal with customer complaints, build good relationships with customers

* Manage the equipment, supplies, and appliances

* Assign employees to specific duties

* Enforce safety, health, and security rules

* Help manager to train employees

Sino Mobile Incorporation (Sep. 2007 – May. 2008)

Chief Business Assistant

* New business model planning and implementation

* Interactive voice response (IVR) project strategic planning, product planning, business planning

* Statistical analyze and summarize business and profit reports

* Mobile network business planning

Social Survey Institute of China (Oct. 2002 – Mar. 2006)

Chief Social Survey Assistant

* Social survey activity planning and management

* Summarized and analyzed the data of surveys and trend estimation

* Market surveyor management

Accomplishments:

* Survey about the life of people who is not the citizen of Beijing

* Survey about employment trend of undergraduate students in university

* Survey about the tourism during the important national holidays in China

* Survey on the mental conditions of undergraduate students in university

* Survey on the market of English Fist Education Ltd. in Beijing

Social Activities

* 2012 Volunteered for East and West Students Exchange Program

* 2012 Taught Chinese in George Washington Carver Elementary School.

* 2012 Volunteered for CCPE department of California State University. Help them plan meetings, training classes and events.

* 2011 Worked as a sales assistant in 2011 Gem, Jewelry and Bead Shows in Denver, Colorado

* 2010 Worked as a sales assistant in National Security Council (NSC )2010

* 2008 Beijing Olympic Games Volunteer Ambassador

* 2007 worked in Qianbai Du travel agency as business assistant

* 2007 Organized business activity named Wawa Qin in collaboration with the website of www.yaolan.com

* 2003-2005 As associate chairman of Western Student Association, organize many cultural education activities such as art week gallery, charity donation, and photography exhibition etc.

* 2002-2004 Joined the communication activity organized by China Central Television

* 2003-2005 Worked in Chun Zhu Education & Training Organization as a tutor

Rewards

* California State University Long Beach Department Outstanding Thesis Award

* University Scholar and Artist

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