Insurance Manager
Resume:
D IANE HELENA TALBOY
**** *.*. *** ** Avenue
Pembroke Pines, FL 33028
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HIGHLIGHTS:
Skills encompass reducing accounts receivables, increasing hygiene revenue, tracking and
recovering delinquent insurance payments, outstanding communication skills. Have had success
with implementing new procedures to increase office revenue and staff production.
EDUCATION:
Bryman School of Medical & Dental Assistants
East Brunswick, New Jersey
Medical Assisting Program
EXPERIENCE:
2012-2013 Jay R. Singer, D.M.D. Orthodontic Office
Patient/Insurance Coordinator
Checking in and out of patients
Scheduling new patient appointments
Confirming patient appointments
Verifying insurance
Filing insurance
Following up on unpaid claims
Posting all types of payments
Daily closeout and preparing deposits
Reconciling and posting bi-weekly auto draft
Utilized Orthotrac/Carestream operating system
Instrumental in identifying an operating system problem
2007 – 2011 Mark Forrest, D.M.D. Periodontal Office
Patient Coordinator
Checking in and out of patients
Preparing patient charts and routing slips
Confirming scheduled appointments
Coordinating patient’s appointments with our office and their general dentist
Preparing new patient education materials prior to their visit
Loading and printing patient hygiene recall reminders
Constant monitoring of schedules for two hygienists to assure booked schedules
Verifying insurance coverage for patients
Posting payments
Daily closeout and preparing day sheets for the book keeper
Public relations with general dentists and their staff
Preparing payment options for patients
Trained in Softdent operating system
2003 – 2007 Albert Lucas, D.M.D. Orthodontic Practice
Patient Coordinator/Insurance Coordinator
Preparing charts for receiving patients
Entering new patient information into system and scheduling appointments
Mailing new patient information prior to their first visit.
Checking in and out of patients
Preparing and explaining financial arrangements with parents
Posting of payments and closing out day sheets for the day, preparing bank deposits
Extremely heavy phone volume
Setting House calls to electronically remind patients of their appointment times
Posted weekly and monthly Orthobanc online credit and check payments
Followed up on drafts that had been declined
Rolled accounts monthly and generated E-Statements
In 2006 promoted to Insurance Coordinator responsible for filing all claims
Filed claims manually and then transitioned to electronic claim filing
Posted all insurance payments and followed up on delinquent payments
Filing and monitoring of all EOB’s
Trained in Walrus and Orthotrac operating systems
1993 – 1996 Bethanne Klugerman D.D.S. General Dentistry
Office Manager
Responsible for all phases of business management
Scheduling for two dentists and two hygienists
Patient relations via telephone and personal contact
Filing, typing, patient billing, peg board business system
Insurance verification and billing
Assisted with various dental procedures when the office was short handed of assistants
1988-1992 Randy L. Furshman, D.D.S. General Dentistry
1981-1985 305-***-****
Patient Coordinator
Checking in and checking out patients
Scheduling for two dentists and three hygienists
Patient relations
Preparing charts, typing, heavy phone volume
Peg board business system
Insurance billing
Major responsibility was maintaining fully booked schedules for all hygienists
R EFEREN CES
Jay Roebuck Cell: 954-***-****
Roebuck Insurance
Mira Shay Cell: 954-***-****
Treatment coordinator
Erika Elias Cell: 954-***-****
Patient Coordinator
Yesenia Reyes Work: 954-***-****
Pre-School Director Cell: 954-***-****
Contact this candidate