Lori Shields
McKinney TX *****
**********@*****.***
Qualifications Summary
Hardworking, energetic, and compassionate Medical assistant equipped with office and clinical
knowledge and skills coupled with more than 5 years experience in the medical industry. Maintain
composure in critical situations; committed to providing high-quality patient care in a high-stress, rapidly
changing environment through addressing patients’ needs, personal concerns, and safety issues in a
prompt and professional manner. Demonstrated positive attitude and adaptability to change. Proficient in Microsoft
Word and Excel as well as skilled in Electronic Health Record database.
• Show remarkable ability in administering care to patient and rendering expert judgment during emergency
situations; ensure quality and compliance of care within established standards.
• Possess dynamic communication skills; able to relate well with peers, patients, emergency room team, and
physicians while keeping the needs of patient’s foremost in mind.
• Readily establish rapport with individuals of various ages and diverse cultures.
• Demonstrate exceptional leadership, negotiation, organization, and planning abilities.
• Self-motivated to work independently and unsupervised and equally effective as a team member; highly
capable of motivating others.
• Identify and solve problems using available resources; flexible to changing priorities.
• Maintain calm, reassuring demeanor in high-risk and traumatic situations.
• Professional Experience
Abbott Bail Medical Care Family Practice- Lansing Michigan Aug 16, 2008- Nov 11, 2012
Medical Assistant
• In charge of managing patient admission and all associated documentations, including updating insurance and
entering updated medical records (vitals, weight, temperature pulse and heart rate) into the Electronic Health
Record system; utilized strong communication skills in responding to patient queries over the phone.
• Skillfully administered injections, immunizations and allergy injections as well as changed wound dressings.
• Performed Electrocardiograph (EKG), and Pulmonary Function Test (PFT)
• Informed patients on various reactions to prescribed medications along with other medical information.
• Performed a variety of administrative and office support routines on a daily basis, including answering
incoming calls, scheduling appointments, and filing documents.
Visiting Physicians- Okemos Michigan
Medical Assistant Feb 11, 2006- May 7, 2007
• Skillfully administered injections, immunizations and allergy injections as well as changed wound dressings.
• Performed Electrocardiograph (EKG), and Pulmonary Function Test (PFT)
• Informed patients on various reactions to prescribed medications along with other medical information.
Thoracic Cardiovascular Institute Dec 19, 2002- Nov21, 2005
Medical Assistant/ Receptionist
• Distribution of appropriate education material to patients
• Verified accurate chart prep before patient visit
• Obtained vital signs, EKG’S
• Ensured completed testing is presented to appropriate personnel
• Maintained strict patient and employee confidentially
Dec12,0–
Sparrow Practice Management - Lansing Michigan
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• Ability to used an Electronic Medical Records system
• Assisted with exams, prepare rooms, handled prescriptions, patient contact
• Ensured to monitor and maintain stocks of supplies
• Set up surgical procedures with outside surgical facilities
Professional Skills
• Medical Insurance, Billing, CPT and ICD-9-CM Coding
• Financial Record Keeping, Office Management/ Procedures, HIPAA and JCAHO
• Patient Scheduling, Medisoft and Medical Terminology
• Excel, PowerPoint, and Microsoft Word
Education:
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Reference upon Request