Customer Service Manager

JERALINE FAITH MACIEL

*** ******* *** . ****** ***** . California . 92782 . 949-***-**** (H) .

949-***-**** (M)

*************@*******.*** / BILINGUAL (ENGLISH / SPANISH)

SPECIAL SKILLS Great customer service; Typing (60 wpm); Word & Word

Perfect; Internet User; Excel; Power Point; Transcription;

Filing; Leadership Skills; Excellent Verbal and Written

Communication Skills; Organization Skills; Team player; All

aspects of accounting.

ACHIEVEMENTS Personal Banker top performer for first quarter 2011.

WORK EXPERIENCE

09/2009 - 03/2011 Personal Banker

Irvine, CA

WELLS FARGO BANK

. Responsible for performing intermediate duties and

support related to branch operational activities and

financial services

. Processed all new account transactions; assisting

customers in their selection of various accounts and

financial services

. Cross-selling the Bank's products and services;

. Opened maintained and closed all account types

. Performed branch clerical duties; promoted business for

the Bank by maintaining good customer relations.

04/2008 - 06/2008 Hostess

Texas, CA

BUCA DI BEPPO

. Greeted guests and seated them at tables or in waiting

areas

. Assigned patrons to tables suitable for their needs and

according to rotation so that servers

. Answered telephones calls and responded to inquires or

transfer calls

. Maintained contact with kitchen staff, management,

serving staff and customers

. Inspected dining and serving areas to ensure cleanliness

and proper setup

03/2000 - 09/2001 Administrative Assitant

La Victoria, Peru

INSTITUTE DIEGO THOMPSON

. Operated 10-line telephone switchboard to answer, screen

and forward calls, providing information, taking

messages and scheduling appointments

. Performed general office duties such as ordering

supplies, maintaining records management systems, and

basic bookkeeping work

. Managed and maintained executives' schedules on a daily

basis and as needed

. Prepared invoices, reports, memos, letters, financial

statements and other documents, using word processing,

spreadsheet, database, or presentation software

. Opened, read and analyzed incoming mail, memos, reports

to determine their significance and plan distribution

03/1998 - 03/2000 Collections Account Manager

BANCO DEL TRABAJO( Bank of Work) San

Isidro, Peru

. Interact with customers to obtain additional credit

information to support credit lines

. Sent out letters to clients that had outstanding

balances

. Scheduled appointments with clients regarding accounts

and informed them whether they were approved, denied or

assisted with refinancing

. Initiated credits and adjustments to customer accounts

within company policy limits

. Analyze delinquent accounts and prepared reports on

highest risk accounts including recommendations for

resolution

EDUCATION

08/02 - 05/04 Texas Bible Institute, Columbus, TX

Leadership - Diploma

12/98 - 05/02 Margarita Cabrerra Manzur Institute, Lima, Peru

Business Administration - Bachelor's Degree

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